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Team collaboration applications have achieved critical mass, but achieving success takes some work. Team collaboration applications like Cisco Webex Teams, Mattermost, Microsoft Teams, Mitel MiCollab, RingCentral Glip, Symphony, Unify Circuit, and many more have rapidly taken their place at the center of the unified communications universe,...

Having a clearly defined IoT architecture framework greatly improves the chances for success of an enterprise's connected deployment. If your company is like many organizations, it's actively engaged in or considering launching one or more IoT initiatives. It has a goal, a strategy and a desired...

Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily...

Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center...

IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation...

Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate. Microsoft and Cisco have pushed their respective Teams applications as a new model for employee engagement....

As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. Those responsible for collaboration planning, implementation, and operations used to have a fairly clear-cut deployment process: Identify business need for technologies, evaluate options, determine the best option, deploy...

The future is programmable, and everyone in the IT organization will have to be ready to code in order to keep things charging ahead. They won't all be writing in Go or Ruby or Python but they'll be writing and maintaining code constantly to tailor,...

What really works when it comes to protecting your IoT network? There's plenty of advice out there, but which best practices correlate with successful IoT initiatives? This webinar provides actionable guidance based on Nemertes' global study on 403 enterprise users of IoT....