This webinar addresses top-of-mind questions of CX leaders running on-premises contact centers, and provides a roadmap for taking advantage of the cloud, either partially or fully....
When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability,...
If we're learned one thing from Covid-19, it's that business transformation relies on infrastructure. As many organizations did a 180-degree pivot towards work-from-home (WFH), infrastructure was what made it possible. Technology teams that invested in migrating securely to the cloud, deploying adequate bandwidth, and implementing...
Join three successful IT leaders (Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group; Michele Krom, Director for Enterprise Architecture, SAP; Wayne Sadin, CIO/CTO/CDO and Independent Director) who will discuss how their organizations have transformed through the use of technology. *What business goals...
In this new work-from-home world, IT leaders must move quickly to deploy and manage technologies that support remote work. This means providing sufficient performance, reliability, and security, as well collaborative tools to enable employee and customer engagement regardless of location. It also means enabling management...
IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance...
What will life really be like in 2025 and beyond? How will enterprises function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new...
In this age of YouTube, Instagram, and TikTok, business and their employees are embracing video for more than just conferencing. Video streaming use cases are growing beyond executive town halls and meeting recording/playback to explore ways to enable workers to easily create and share video,...
As the world has rapidly shifted to work-from-home, video conferencing has become an integral component of employee engagement. But what happens next? How will video conferencing evolve over the next six months to a year? In this webinar we'll share groundbreaking research from our 2020-21...
With the rapid shift to work-from-home, IT and business leaders are now tasked with ensuring a high quality video experience regardless of location. In this webinar we'll share Nemertes' latest data on what works, and what doesn't, in the ideal home office environment....
In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment...
Video conferencing has become bedrock technology to support work-from-home in the age of Coronavirus. Based on data gathered from more than 500 organizations, Nemertes will both provide insight into how organizations are measuring success. and share the key approaches that correlate with success. We'll look...