Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits with work-from-anywhere strategies. When the pandemic first emerged and shelter-in-place orders went into effect, most companies planned for a brief change...
Nearly 75% of companies are transforming their communications and collaboration strategy. The massive shift to Work From Home (WFH) has exacerbated the need to reshape how they deliver applications to their employees. These transformation initiatives involve everything from making more apps available remotely, to moving to...
Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages....
Join three successful IT leaders (Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group; Michele Krom, Director for Enterprise Architecture, SAP; Wayne Sadin, CIO/CTO/CDO and Independent Director) who will discuss how their organizations have transformed through the use of technology. *What business goals...
IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance...
What will life really be like in 2025 and beyond? How will enterprises function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new...
When the COVID-19 pandemic caused work-from-home orders around the world, IT leaders and their teams acquired mounting responsibility to ensure millions of home workers have the hardware, apps and secure, high-performance connectivity they need to do their jobs.But in order to do that effectively, CIOs...
Like many industry watchers, I expected to see IT budgets plummet from the financial effects of the COVID-19 pandemic. Though there are changes to IT spending, they aren’t as bleak as they could be — driven in large part by the need to equip home...
The National Security Agency (NSA) recently issued a set of guidelines for configuring IPsec VPNs. You can read the guidelines here; the key points are the following: Reduce the VPN gateway attack surface Verify that cryptographic algorithms are Committee on National Security Systems Policy (CNSSP) 15-compliant ...
Ramping up Risk, pre-COVID-19 and mid-COVID-19 Enterprise organizations pour hundreds of millions into their cybersecurity initiatives, protecting everything from remote and cloud-based resources to IoT devices to collaboration applications. At the same time, they're also transforming interactions with their employees and customers. They're increasingly enabling employees to...
Reducing the risk of bringing workers back into the office requires thoughtful use of technology and policy. As the rush to enable work-from-home (WFH) subsides, IT, facilities, and HR professionals are now starting to think about the future; specifically, they’re questioning how they bring people back...
The global Covid-19 pandemic has led to an unprecedented shift to work-from-home. Nemertes’ recent global study of more than 460 organizations found that: 91% of organizations now support work-from-home (up from 63% before the pandemic) 72% of employees now work at home (up from 34%...