What are the Top 5 IT Concerns for 2021?
Returning to the office, optimizing virtual work, and building community are some key focus areas for IT leaders in 2021. ...
October 26, 2020
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IT Leaders Find Measurable Value in UCC Provider Consolidation
Nearly 75% of companies are transforming their communications and collaboration strategy. The massive shift to Work From H...
October 20, 2020
Six Ways To Manage Technical Debt
Most CIOs have at least heard the term technical debt. And if you’re from a programming background, you might know a...
October 15, 2020
Five Best Practices for Unified Communications Management
Unified communications management encompasses the policies, procedures, and tools for both administration and operations m...
October 13, 2020
IoT: Effectively Enabling Business Transformation
We’ve been discussing the rise of IoT for more than a decade. And in certain industries (such as manufacturing, transpor...
October 9, 2020
Technology to Implement that Empowers Agents
By empowering agents—and by extension, other employees that help them with customer interactions—organizations can dra...
October 1, 2020
Optimizing Native Voice for Microsoft Teams Direct Routing
Direct Routing for Microsoft Teams Phone System enables organizations to use their own session border controller (SBC) and...
October 1, 2020
Train Your End-Users to Avoid Collaboration Pitfalls
IT leaders must take a constructive approach to equip end-users with the training they need to adapt and benefit from new ...
October 1, 2020
Upcoming Webinar – CET [Ep.3] 5 Steps to Self-Service Success
CX leaders want to improve their self-service capabilities to accomplish key goals: Get customers what they need without h...
Upcoming Webinar – CET [Ep.2] Contact Center Redesigned: Leveraging WFH
Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now t...
Upcoming Webinar – CET [Ep.1] Transform Your Agent Experience – and Hurry!
Customer Experience leaders are frantically trying to improve the agent experience? Why? Agent turnover rates--which had b...
Upcoming Webinar – Is Now the Time to Move Your Contact Center to the Cloud?
This webinar addresses top-of-mind questions of CX leaders running on-premises contact centers, and provides a roadmap for...
IoT [Ep.4] Use Case Drilldown: Healthcare, Manufacturing, and Smart Buildings
Some of the top use cases for IoT are Healthcare, Smart Buildings, and IIOT (industrial IoT). How are companies approachin...
Upcoming Webinar – Deploying A Risk-Based Approach to Threat Protection
What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resou...
Upcoming Webinar – Adapting Your Incident Response Policy to the Cloud Era
Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams ha...
Webinar Replay – Boost Customer Satisfaction by Empowering Agents, Employees
Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience...