The Threat of Toll Fraud Persists
With a toll fraud prevention and mitigation strategy, enterprises can identify and mitigate potential toll threats – som...
September 17, 2019
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Seeking a SOC: What to Look for In Security Operations Centers
Should you outsource your SOC? As in so many things, the answer depends. In our most recent Cloud and Cybersecurity resear...
September 9, 2019
Private Cloud: A Growing Part of Your Multicloud…For Real This Time!
De-emphasizing the Data Center 2019 is the watershed year. For the first time, Nemertes’ Cloud and Cybersecurity Res...
September 6, 2019
From Good to Great: Elevating the Agent Experience
For years, high agent turnover rates have been one of the biggest problems facing contact center leaders. Low pay, lack of...
September 6, 2019
Webex Teams vs. Microsoft Teams: Choosing the right platform
Cisco and Microsoft have long been competitors in the enterprise collaboration space — first in instant messaging, l...
September 5, 2019
MTTC: the Cybersecurity Success Metric that Matters Most
We spend a lot of time at Nemertes nailing down the metrics that define “success” for a particular initiative....
September 1, 2019
5 Reasons SIP Trunking is Alive and Well
The SIP trunking market continues to thrive, even as organizations move to the cloud. A funny thing happened on the way to...
August 26, 2019
Omnichannel on the Rise—And for Good Reason
Omnichannel is on the rise. Organizations are adding new interaction channels for their customers. But adding new channels...
August 20, 2019
Upcoming Webinar – Cloud and Cybersecurity Series [Ep.6]: Next-Generation Cybersecurity: Policy Process and Organization
Resources are finite. So deploying them wisely is what differentiates successful cybersecurity organizations from those th...
Cloud and Cybersecurity Series [Ep.5]: Application Security Meets Multicloud
Enterprises are developing and buying applications to run everywhere: across multiple clouds, multiple data centers, deskt...
Upcoming Webinar – The Brave New World of 5G
5G is here. But what does it mean, and how can a new wireless standard transform enterprise organizations? Find out here. ...
Upcoming Webinar – Cloud and Cybersecurity Series [Ep.4]: Next-Generation Cybersecurity – Technology Foundations
This webinar drills down into the emerging technologies that successful cybersecurity organizations are deploying to prote...
Upcoming Webinar – Intelligent Customer Engagement Series [Ep 4]: Analytics’ Role in Improving DCX
Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience cust...
Upcoming Webinar – Cloud and Cybersecurity Series [Ep.3]: Succeeding in the Multicloud
With most IT work being done in the cloud, what does it mean to be successful and what are the characteristics of highly s...
Webinar Replay – Seeking a SOC
Seeking a SOC? The Time is Right! If you're like most enterprise security professionals, you know you need a security oper...
Webinar Replay – Cloud and Cybersecurity Series [Ep.2]: Mastering Multicloud: Architectures, Organizations, Building Blocks
Enterprise IT staff need to stop thinking of cloud solutions as islands of function and special cases and begin to think o...