How New Advanced Unified Communications Management Tools Deliver Cost Savings
There is no excerpt because this is a protected post....
December 11, 2020
Technology & Business Leaders
Nemertes provides unbiased advice and peer benchmarking based on real-world research data.
Technology Vendors & Providers
Nemertes advises the world’s leading IT providers on product strategy and enterprise demands.
Media & Publishing Companies
Nemertes partners with media firms to deliver thought-provoking content and vibrant speakers.
Investors & Equity Firms
Our technology expertise and research on enterprise demands helps investors make decisions.
The Value of Nemertes Research
Hear what some of our clients have to say about Nemertes Research and why they find us so valuable to their businesses and organizations.
Explore Our Research
Select a category below to begin your search.
Explore Our Research
Select a category below to begin your search.
Salesforce Buys Slack: Now What?
There is no excerpt because this is a protected post....
December 1, 2020
2021: 5 Collaboration Technology and Market Predictions
There is no excerpt because this is a protected post....
November 30, 2020
Guiding a Safe Return to the Office
There is no excerpt because this is a protected post....
October 28, 2020
The Hidden Costs—and Risks—of Staying On-Premises for CX
There is no excerpt because this is a protected post....
October 28, 2020
What are the Top 5 IT Concerns for 2021?
There is no excerpt because this is a protected post....
October 26, 2020
IT Leaders Find Measurable Value in UCC Provider Consolidation
There is no excerpt because this is a protected post....
October 20, 2020
Six Ways To Manage Technical Debt
Most CIOs have at least heard the term technical debt. And if you’re from a programming background, you might know a...
October 15, 2020
Upcoming Webinar – Contact Center Strategies for Hire and Work-From-Anywhere
Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits wi...
Upcoming Webinar – CET [Ep.3] 5 Steps to Self-Service Success
CX leaders want to improve their self-service capabilities to accomplish key goals: Get customers what they need without h...
Upcoming Webinar – CET [Ep.2] Contact Center Redesigned: Leveraging WFH
Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now t...
Webinar Replay – CET [Ep.1] Transform Your Agent Experience – and Hurry!
Customer Experience leaders are frantically trying to improve the agent experience? Why? Agent turnover rates--which had b...
Webinar Replay – Is Now the Time to Move Your Contact Center to the Cloud?
This webinar addresses top-of-mind questions of CX leaders running on-premises contact centers, and provides a roadmap for...
Webinar Replay – IoT [Ep.4] Use Case Drilldown: Healthcare, Manufacturing, and Smart Buildings
Some of the top use cases for IoT are Healthcare, Smart Buildings, and IIOT (industrial IoT). How are companies approachin...
Webinar Replay – Deploying A Risk-Based Approach to Threat Protection
What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resou...
Webinar Replay – Adapting Your Incident Response Policy to the Cloud Era
Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams ha...