The Nemertes UC Cost Analysis Tool
Get customized cost data to help you select a UC architecture and provider. This interactive, online tool compares the costs of on-premises and cloud UC, by vendor, based on Nemertes’ real-world research data.
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Latest Research
Nemertes WAN Economics Research Study 2018-19
The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of
Nemertes Research Roadmap 2018-2019
The Nemertes 2018-19 Research Roadmap provides an overview of upcoming research projects To discuss this research in further detail, please
DCX Part 1: Building the Customer Framework – A taxonomy of technologies for accelerating customer experience
Delivering top-notch customer care is becoming more complex—and more vital—by the minute, with a plethora of technology options to address
The New Secure Virtualized Network – Part 2: Streamlining Complexity
Large data center environments accrete layers of solutions that overlap functionally over time Assessing the current solution set with an
Digital Customer Experience: 2018-19 Research Study
A detailed global study examining how digital transformation is changing customer experience and engagement The study covers success metrics, organizational
Blending On-Prem and Cloud for Digital Transformation
Digital transformation is driving organizations to rapidly consider, and in many cases adopt new technologies to improve internal workflows, enhance
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Analyst Blogs
Agent Turnover Improves With DCX Initiatives
An age-old problem in contact centers is high turnover rates among agents. But contact-center leaders are starting to see improvements ...
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Agent Analytics Delivers Success for Customer Experience
The more advanced analytics that enterprises can continue to add to their contact centers, the better. Agent analytics is starting ...
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Top Vendors for Digital Customer Experience Success
Developing a solid Digital Customer Experience (DCX) strategy is a large, complex task—not only because of the number of technologies ...
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Webinars
Upcoming Webinar – DCX [Ep.4]: Digital Transformation – Success Stories for Customer Engagement
September 20, 2018 11am ET Register here Nemertes recently completed an extensive research project evaluating how companies are transforming their ...
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Upcoming Webinar – WAN Economics: The Business of Disrupting Your WAN
September 19, 2018 11am ET Register here Digital Transformation initiatives often hinge on providing new and exciting services to staff ...
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Webinar Replay – Next-Generation Cybersecurity Architecture
You've got firewalls, anti-malware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, ...
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