5 Trends Fundamentally Reshaping UC

5 Trends Fundamentally Reshaping UC

Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant.

Managing enterprise communications and collaboration has followed a predictable approach: Define the requirements and pick a solution. Over time, upgrade as necessary. And, every so often, depending on market changes, new entrants, or new capabilities, determine if the time is right to shift to a new vendor. More recently, the primary decision for IT leaders has focused on if, when, and how to shift to cloud. All of these approaches have been applicable across the full suite of communications and collaboration applications including voice, video, conferencing, messaging, document management, and even contact center.

Not so anymore. Thanks to five strategic and technological shifts, the way organizations think about unified communications and collaboration is poised for a fundamental change, one that tosses the old approach on the scrap heap of history, alongside a pile of TDM phones, standard-definition videoconferencing systems, and TAPI-based application integrations. IT leaders must get out in front of these changes to stay relevant within their organizations, and to demonstrate the business value of their investments.

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