Are You Ready for New E911 Regulations?

Are You Ready for New E911 Regulations?

For the last several years I’ve been fortunate to moderate a session at Enterprise Connect focusing on enterprise challenges in managing E911. This year, with two new federal regulations about to go into effect, our annual session takes on an even greater importance for those responsible for telecommunications infrastructure, applications, and services.

Reducing Trouble Issues
The first of these new regulations is Kari’s Law. Signed into law in February 2018, Kari’s Law stemmed from the tragic story of Kari Hunt Dunn. In 2013, Kari’s estranged husband attacked her at a motel in Texas in front of her three young children. One of her children knew to call 911 in an emergency, but was unable to reach first responders because the hotel’s phone system required first dialing a “9” to reach an outside line.

Thanks to the efforts of Kari’s father Hank and Mark Fletcher, chief architect of Avaya’s public safety solutions, Kari’s Law will increasingly ensure that anyone can pick up a landline phone anywhere and dial 911 directly without the need to first dial an extra digit.

Kari’s Law requires that entities that manufacture, import, sell, lease, and/or install systems after Feb. 16 must be compliant with Kari’s Law. That is, when installing a premises-based or hosted system that operates as a multiline telephony system (MLTS), an enterprise must ensure that the system:

  • Allows for direct dial of 911 without having to first dial a prefix to reach an outside line
  • Provides notification, with call location information, to either a security station at the facility from where the call originates, or to another person or organization
  • Requires that 911 calls are routed to a certified public safety answering point (PSAP) and cannot be intercepted

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