Author: Irwin Lazar

Three ways Salesforce might take advantage of Slack. The news that had been initially reported on Nov. 25 is now confirmed: Salesforce is buying Slack for a cash and stock package worth a reported $27.7 billion. This move, the biggest in the collaboration space in some...

2020 was a year of unprecedented global disruption, but 2021 will likely usher in a new normal of hybrid work. If you had a “global pandemic” on your list of 2020 predictions, then congratulations. For the rest of us without a time machine or the ability...

IT service management platforms are an essential component of a safe return-to-the-office strategy. Organizations wishing to bring workers back to the office in some fashion must account for a number of requirements to ensure health and safety. These include: Conducting a daily worker health check before...

Returning to the office, optimizing virtual work, and building community are some key focus areas for IT leaders in 2021. Each year Nemertes conducts a study of enterprise collaboration, gathering data from over 500 end-user organizations on what apps they are using now, what they are...

Unified communications management encompasses the policies, procedures, and tools for both administration and operations management of calling, messaging, and meeting applications. A successful UC management strategy must accomplish the following goals: - Provide IT operations staff with insight into real-time performance of voice and video, and...

Direct Routing for Microsoft Teams Phone System enables organizations to use their own session border controller (SBC) and SIP trunks to connect Teams to the PSTN. This approach has several advantages including: Cost savings compared to Microsoft’s Calling Plan Flexibility to support call routing to...

IT leaders must take a constructive approach to equip end-users with the training they need to adapt and benefit from new collaboration features. The last several months have seen a massive acceleration in the delivery of new, AI-powered, unified communications and collaboration features. In a market...

COVID-19 has run roughshod on UC and IT budgets. Nemertes' recent global study of more than 525 end-user organizations found that more than 91% now support work from home, up from 63% prior to the pandemic. On average, 72% of workers are now remote, more...

How HR and IT leaders can help ensure remote work doesn’t lead to productivity declines. One of the biggest issues facing organizations in the new era of work from home is a loss of socialization and sense of community among newly remote employees. For many people,...

The CFO Imperative: Leveraging UCaaS to Drive Business Transformation, Optimize Spending, and Enable Productivity in the Age of Work-From-Home This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies. In this ebook, we'll...

Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security. Successfully managing unified communications requires insight into platform performance and security, as well as optimizing provisioning and ongoing administrative management. The core requirements...

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions. Absent specialized tools to support these requirements, UC management is largely a manual process requiring...