Author: Irwin Lazar

The CFO Imperative: Leveraging UCaaS to Drive Business Transformation, Optimize Spending, and Enable Productivity in the Age of Work-From-Home This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies. In this ebook, we'll...

Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security. Successfully managing unified communications requires insight into platform performance and security, as well as optimizing provisioning and ongoing administrative management. The core requirements...

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions. Absent specialized tools to support these requirements, UC management is largely a manual process requiring...

A proactive return-to-the-office strategy requires changes to layouts, networks, and policies. IT and business leaders are slowly moving past the “panic” phase of the COVID-19-driven shift to remote work. However, according to Nemertes’ recently published “Visual Communications and Collaboration: 2020-21” global research study of more than...

Growing video sharing and streaming demand requires a proactive strategy. Image: metamorworks - stock.adobe.com COVID-19 has driven a massive jump in enterprise adoption and video use. In this related No Jitter article, I previously noted that more than 91 percent of the 528 companies we observed for our...

IT Service Management (ITSM) defines the processes that organizations use to deliver information technology in a way that delivers measurable business value. For the last several years organizations have adopted structured ITSM approaches, often based on ITIL (IT Infrastructure Library), to ensure that IT services...

Organizations can realize maximum business value for investments with a proactive approach to video conferencing deployment, management and employee engagement Nemertes’ recently published “Visual Communications and Collaboration: 2020-21.” This global research study of more than 525 end-user organizations found that just 8.2% plan to return to...

Work from home is attractive to some, but not all. Here are some tips to create a work strategy that offers flexibility to support different desires. In my recent client conversations, work from home (WFH) is the primary topic, along with if, or how, a return...

The coronavirus pandemic of 2020 has resulted in unprecedented changes in where and how people work.  Nemertes’ recent Visual Communications and Collaboration 2020-21 global study of more than 525 organizations found that 91% now support work-from-home, up from 63% prior to the pandemic.  Of the...

UC management needs have dramatically shifted as employees have moved from the office to the home, but core requirements remain.  To ensure availability and performance, as well as to measure utilization and business impact of UC investment, IT and business leaders must focus on the...

Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled. Nemertes Research’s 2020 global study of more than 525...

Even before the Covid-19 pandemic went global in the first quarter of 2020, organizations were already rapidly moving their unified communications applications, including calling, messaging, and meetings, to the cloud. Nemertes Research’s 2020 Cost Benefit Analysis: Workplace Collaboration and Contact Center global study of approximately...