Author: Irwin Lazar

As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. Those responsible for collaboration planning, implementation, and operations used to have a fairly clear-cut deployment process: Identify business need for technologies, evaluate options, determine the best option, deploy...

Picking the right video streaming solution for your organization requires careful consideration of myriad questions: How do I capture video? How do I manage video assets? How do I ensure high quality distribution across my network? In today’s market, individual solutions exist for all of these...

The challenges related to enterprise team messaging security can be a big barrier to entry. The team messaging market continues to grow, with nearly 60% of the approximately 600 companies participating in Nemertes Research’s annual unified communications and collaboration study either already using or planning to...

Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. The desk phone has gone through many changes over the years,...

Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team. IT organizations are rapidly evolving as they move from supporting on-premises applications hosted in corporate data centers, to unified...

The advancement of Next-Generation 911 requires IT leaders to revisit their E-911 plans. Last week, Avaya held Engage, its annual customer, partner, analyst, and consultant event. As my fellow No Jitter writer Zeus Kerravala noted, the event largely centered on Avaya’s advancements around its cloud strategy....

Unified Communications-as-a-Service (UCaaS) offers small businesses the opportunity to purchase an integrated set of communications and collaboration functions, all from a single provider, on a per-user subscription basis. Via the cloud delivery model, UCaaS eliminates capital costs associated with equipment purchase, as well as PSTN...

While small businesses have unique business needs, when it comes to collaboration tools, they share a great deal in common with larger enterprises, including: Support for Digital Transformation: Small businesses often operate in dynamic, highly competitive markets, meaning that they must quickly embrace emerging technologies to...

In my previous blog I discussed the five components of a successful video governance strategy: Assessment, Access, Encryption, Approval, and Retention.  I discussed best practices for addressing each of these areas, but didn’t address the “how.” How you enforce security, governance, and retention policies requires a critical...

Organizations are increasingly using video to communicate and collaborate.  Whether it’s streaming of live broadcasts like executive town halls, training, or other content, or recording of meetings for later playback, IT leaders are diligently working to meet rising demand for video streaming.  But in doing...

Look around and you’ll find video everywhere. Teenagers share videos with their friends using Instagram and Snapchat. Distant relatives communicate using Facetime, WhatsApp, or Google Hangouts. Streaming services like Netflix, Hulu, and YouTube have become the primary means by which people consume television shows and...

As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019. The unified communications market in 2018 saw rapid innovation, industry consolidation, and a shift toward team and workstream...