Author: Irwin Lazar

A proactive return-to-the-office strategy requires changes to layouts, networks, and policies. IT and business leaders are slowly moving past the “panic” phase of the COVID-19-driven shift to remote work. However, according to Nemertes’ recently published “Visual Communications and Collaboration: 2020-21” global research study of more than...

Growing video sharing and streaming demand requires a proactive strategy. Image: metamorworks - stock.adobe.com COVID-19 has driven a massive jump in enterprise adoption and video use. In this related No Jitter article, I previously noted that more than 91 percent of the 528 companies we observed for our...

IT Service Management (ITSM) defines the processes that organizations use to deliver information technology in a way that delivers measurable business value. For the last several years organizations have adopted structured ITSM approaches, often based on ITIL (IT Infrastructure Library), to ensure that IT services...

Organizations can realize maximum business value for investments with a proactive approach to video conferencing deployment, management and employee engagement Nemertes’ recently published “Visual Communications and Collaboration: 2020-21.” This global research study of more than 525 end-user organizations found that just 8.2% plan to return to...

Work from home is attractive to some, but not all. Here are some tips to create a work strategy that offers flexibility to support different desires. In my recent client conversations, work from home (WFH) is the primary topic, along with if, or how, a return...

The coronavirus pandemic of 2020 has resulted in unprecedented changes in where and how people work.  Nemertes’ recent Visual Communications and Collaboration 2020-21 global study of more than 525 organizations found that 91% now support work-from-home, up from 63% prior to the pandemic.  Of the...

UC management needs have dramatically shifted as employees have moved from the office to the home, but core requirements remain.  To ensure availability and performance, as well as to measure utilization and business impact of UC investment, IT and business leaders must focus on the...

Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled. Nemertes Research’s 2020 global study of more than 525...

Even before the Covid-19 pandemic went global in the first quarter of 2020, organizations were already rapidly moving their unified communications applications, including calling, messaging, and meetings, to the cloud. Nemertes Research’s 2020 Cost Benefit Analysis: Workplace Collaboration and Contact Center global study of approximately...

With more than 91% of organizations now supporting work-from-home, and an astounding 72% of employees now working remotely, video conferencing has become an integral part of supporting the virtual workplace. According to Nemertes’ Visual Communications and Collaboration: 2020-21 Research Study, more than 91% of participating...

Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications. The modern workplace, especially during the pandemic, is increasingly built around collaboration tools, such as meeting applications that integrate voice, video conferencing and screen...

Reducing the risk of bringing workers back into the office requires thoughtful use of technology and policy. As the rush to enable work-from-home (WFH) subsides, IT, facilities, and HR professionals are now starting to think about the future; specifically, they’re questioning how they bring people back...