Author: Irwin Lazar

The advancement of Next-Generation 911 requires IT leaders to revisit their E-911 plans. Last week, Avaya held Engage, its annual customer, partner, analyst, and consultant event. As my fellow No Jitter writer Zeus Kerravala noted, the event largely centered on Avaya’s advancements around its cloud strategy....

Unified Communications-as-a-Service (UCaaS) offers small businesses the opportunity to purchase an integrated set of communications and collaboration functions, all from a single provider, on a per-user subscription basis. Via the cloud delivery model, UCaaS eliminates capital costs associated with equipment purchase, as well as PSTN...

While small businesses have unique business needs, when it comes to collaboration tools, they share a great deal in common with larger enterprises, including: Support for Digital Transformation: Small businesses often operate in dynamic, highly competitive markets, meaning that they must quickly embrace emerging technologies to...

In my previous blog I discussed the five components of a successful video governance strategy: Assessment, Access, Encryption, Approval, and Retention.  I discussed best practices for addressing each of these areas, but didn’t address the “how.” How you enforce security, governance, and retention policies requires a critical...

Organizations are increasingly using video to communicate and collaborate.  Whether it’s streaming of live broadcasts like executive town halls, training, or other content, or recording of meetings for later playback, IT leaders are diligently working to meet rising demand for video streaming.  But in doing...

Look around and you’ll find video everywhere. Teenagers share videos with their friends using Instagram and Snapchat. Distant relatives communicate using Facetime, WhatsApp, or Google Hangouts. Streaming services like Netflix, Hulu, and YouTube have become the primary means by which people consume television shows and...

As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019. The unified communications market in 2018 saw rapid innovation, industry consolidation, and a shift toward team and workstream...

Vonage's shift to a 'fully programmable' platform aims to integrate its UCaaS, CPaaS, and CCaaS offerings to support digital customer experience. Read more at NoJitter.com...

BroadSoft this week held its 20th annual customer conference, its first since its acquisition by Cisco closed in February. This year’s event attracted a large analyst contingent, intent on learning how Cisco would meld its own hosted and cloud platforms with its newly acquired BroadSoft...

Slack and Zoom are achieving success as viral apps with passionate users; IT leaders take note! This month, on opposite coasts, has seen separate user and partner conferences for two of the rising stars in enterprise collaboration -- Slack and Zoom -- each with similar market...

Whereas 2017's Microsoft Ignite conference was disruptive, this year's event focused on execution. Another Microsoft Ignite conference is in the books, held late last month. This year's communications and collaboration announcements were much more evolutional than in 2017, when the company announced that it was making...

As Google strengthens its collaboration portfolio, it deserves another look. Going into Google Cloud Next, held late last month, I was especially interested in hearing what Google had to say around G Suite, as Google continues to add functionality and position it as a true alternative to...