About Irwin Lazar

Irwin Lazar manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in unified communications and collaboration, covering the collaboration space as an analyst for over 15 years. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a blogger for NoJitter.com and contributor for searchunifiedcommunications.com writing on topics including IP telephony, UC, cloud, adoption metrics, SDN, SDWAN, WebRTC, and more. He is a frequent resource for the business and trade press and is a regular speaker at events such as Enterprise Connect , Interop, and IT Roadmap.

WebRTC: Is this Finally the Year?

By | February 28th, 2018|Blog|

A variety of factors have inhibited WebRTC's adoption... or have they? Almost five years have passed since Brent Kelly, of KelCor, and I hosted the first WebRTC conference-within-a-conference at Enterprise Connect. At the time, WebRTC was nearing the high arc of the hype curve as developers and vendors touted its ability to revolutionize and democratize [...]

Is the virtual SBC market poised for rapid growth?

By | February 22nd, 2018|Blog|

Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Read more at Searchunifiedcommunications.techtarget.com

Navigating from Skype for Business to Teams

By | January 25th, 2018|Blog|

Here are some tips for successfully evaluating Microsoft Teams and determining your migration strategy. Read the rest of this post at NoJitter.com

Should your unified communications strategy include UCaaS?

By | January 11th, 2018|Blog|

It seems nowadays the answer to all things IT is "cloud." This is certainly true in the unified communications market, where a variety of services -- including telephony; audio, video and web conferencing; team messaging; and file sharing and authoring -- are available as cloud-based UC as a service. The IT leaders we at Nemertes [...]

How the net neutrality ruling could disrupt UC services

By | December 21st, 2017|Blog|

Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Read the rest of this post on SearchUnifiedCommunications.techtarget.com

5 Tips for Building a Successful Team Collaboration Strategy

By | December 5th, 2017|Blog|

The key to successfully adopting team collaboration apps is having a proactive strategy. Team collaboration applications are all the rage these days, with UC vendors, along with a slew of emerging players, battling for market and mindshare as they seek to disrupt the traditional collaboration environment still largely based on email and telephony. Nemertes Research's [...]

Drivers for Third-Party E911 Solutions

By | November 27th, 2017|Blog|

Most IP telephony software vendors offer basic 911-management capabilities, including the ability to track phone locations and make that information available to Public Safety Answering Points (PSAPs) that answer 911 calls. But location management alone may not be enough to meet your needs. Here are several common reasons why we see enterprises adopting third-party 911 [...]

Virtual assistant apps not quite geared for businesses, yet

By | November 21st, 2017|Blog|

While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology. Read more at searchunifiedcommunications.techtarget.com

Cisco Buys Broadsoft: Nemertes’ Take

By | October 24th, 2017|Blog|

Cisco announced plans to acquire Broadsoft for approximately $1.9 billion. Nemertes President Robin Gareiss looks at the timing of the announcement: http://www.nojitter.com/post/240173029/ciscobroadsoft-deal-big-news-poor-timing VP and Service Director Irwin Lazar discusses the questions that this acquisition creates: http://www.nojitter.com/post/240173028/cisco-buys-broadsoft-now-what

Webinar Replay – Bringing Your Contact Center into the Modern Age: How to Evolve in the age of Cloud, Omnichannel and AI

By | |Free Report, Webinars, Contact Center and Customer Engagement|

The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, omnichannel, and artificial intelligence (AI). In this webinar we'll share the results of the Nemertes 2017/18 Contact Center and Customer Engagement Benchmark [...]