Author: Irwin Lazar

As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access to messaging servers. More companies are now using team chat applications, such as Atlassian HipChat, Cisco Spark, Microsoft Teams, RingCentral Glip and Slack. As a result,...

InfoComm reinforced key collaboration market trends, including emergence of digital whiteboards, cloud, team apps, and the need to provide demonstrative business value of collaboration investments. The annual InfoComm show in Orlando took place last week, reportedly drawing more than 40,000 attendees focused on audio and video...

Digital transformation is driving rapid change in how organizations interact and with their customers. The driving goal of customer-facing digital transformation is to provide new interaction methods, and to optimize those interactions to improve customer satisfaction, generate new revenue, and/or enhance relationships. To support digital transformation, contact center operators...

Videoconferencing use is accelerating, thanks to growing demand, falling prices, and availability of cloud-based meet-me and interoperability services. Nemertes Research recently published the results of its second-annual study on enterprise adoption of videoconferencing in small rooms (five or fewer seats) and use of cloud videoconferencing "meet...

As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Nemertes Research, a tech advisory firm, recently interviewed IT security leaders about their top enterprise security concerns and challenges. Unsurprisingly, participants...

Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant. Managing enterprise communications and collaboration has followed a predictable approach: Define the requirements and pick a solution. Over time, upgrade as necessary. And, every so often,...

Demand for videoconferencing continues to grow but IT leaders still struggle with how best to provision it, especially in small rooms, and how to utilize an ever increasing array of cloud-based services. In this webinar we'll share our latest research on videoconferencing detailing how organizations...

Though still in early days, the nexus of artificial intelligence and unified communications is emerging, as AI tools could help streamline collaboration processes. Read more at SearchUnifiedCommunications.TechTarget.com...

Identifying the best unified communications platform service for your company is a complex task. This guide shows you how to evaluate vendors and buy the right CPaaS. Read more at SearchUnifiedCommunications.techtarget.com...