About Robin Gareiss

Robin Gareiss is President and Founder of Nemertes Research, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 23 years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of mobile technologies, communications services, and UC architectures. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Robin is a widely recognized expert in the communications field, with specialty areas of mobility, collaboration, managed/hosted communications services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at events such as Nemertes Navigator360, IDG’s IT Roadmap, UBM’s Enterprise Connect, Enterprise 2.0, Interop, Mobile Business Expo, and CeBit.

CIO Plays Crucial Role in Customer Engagement Transformation

By | May 23rd, 2018|Blog|

When is the last time you had a spectacular customer interaction? How about one that involved digital channels, including webchat, screen sharing, or even video conferencing—or any combination of them in the same interaction? We can readily recall incredibly bad customer service, but the rest is often “ho-hum,” meaning the company got the job done [...]

Effective Customer Engagement Requires Collaboration

By | May 23rd, 2018|Blog|

Executives are focusing heavily on improving how they interact with customers, leveraging technology along the way. Numerous vendors, both old and new, are developing tools backed by artificial intelligence and analytics, whose aim is increasing engagement and ultimately bolstering the overall experience. Collaboration applications play a measurable -- and often understated -- role in successful [...]

Webinar Replay – UCC Series [Ep. 5]: Conference Room of the Future

By | |Free Report, Webinars, Unified Communications and Collaboration|

At most organizations, conference rooms are less than perfect--and that affects the productivity of any meeting. Inconsistency is the cornerstone of meeting room space, whether it's the power outlet locations, wired or wireless connectivity, brand of digital whiteboard, or video conferencing capabilities. That's why many companies are investing in "Conference Room of the Future" initiatives. [...]

Webinar Replay – UCC Series [Ep. 3]: Why are Collaboration Tools Vital to Top-Notch CX?

By | |Free Report, Webinars, Unified Communications and Collaboration|

Without a solid collaboration strategy, organizations are very unlikely to succeed at digital transformation initiatives, particularly those that involve improved customer experience. The "customer" may be internal or external to the company. This webinar reviews key data and real-world scenarios that show why collaboration tools enable customer experience improvements. We will address the following: What [...]

Webinar Replay – UCC Series [Ep.1]: Which UC Solution Is Most Affordable for You?

By | |Free Report, Webinars, Unified Communications and Collaboration|

Have you wondered which solution--on-premise, cloud, or hybrid—is the right Unified Communications architecture for your organization? Would you like to know which provider costs the most—and least? Nemertes has the answer! In this first episode of our five-part series on Unified Communications and Collaboration (UCC), Robin Gareiss, Nemertes President and Founder, presents findings from our [...]

Move to Cloud UCC for Agility, Not Cost Savings

By | February 28th, 2018|Blog, Research, Unified Communications and Collaboration|

If you're considering a move to Unified Communications as a Service (UCaaS) or hosted UC, the chance that you'll realize cost savings is low, particularly in the first year but in subsequent years, as well. The key driver for cloud UC is agility--beating "perceived cost savings" for the first time in this year's research. For [...]

Conference Rooms of the Future Target Meeting Efficiency

By | February 22nd, 2018|Blog|

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One area ripe for transformation may seem mundane on the [...]

Webinar Replay – Success Strategies: How to Survive & Thrive in the Tech Industry

By | |Free Report, Webinars|

We were delighted to participate in BrightTALK's "International Women's Day 2018" Summit. As part of the Summit, Nemertes Co-Founders Johna Till Johnson and Robin Gareiss presented a webinar where they discuss being women in tech and shared their success strategies. Topics included: How and why they founded Nemertes Research Shared stories and experiences on being [...]

Cultural Transformation Central to Post-Bankruptcy Avaya

By | January 29th, 2018|Blog|

Avaya’s new CEO Jim Chirico delivered an inspiring post-bankruptcy keynote at Avaya Engage today, with a focus on the company's changing culture. In addition to some news (Avaya plans to acquire Spoken Communications; will invest more in R&D, developed a new organizational structure, etc.), Chirico discussed the cultural change in place at Avaya. “Culture eats [...]

Webinar Replay – Measuring Unified Communications and Collaboration Success

By | |Free Report, Webinars|

This webinar reveals the results of Nemertes Research's latest comprehensive study on everything Unified Communications and Collaboration. We provide insights into the characteristics of a successful UCC strategy and also cover: • Optimal organizational and management strategies • Platform trends and use of the cloud • Cost comparisons for leading vendors and deployment strategies • [...]