About Robin Gareiss

Robin Gareiss is President and Founder of Nemertes Research, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 23 years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of mobile technologies, communications services, and UC architectures. She also has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors. Robin is a widely recognized expert in the communications field, with specialty areas of mobility, collaboration, managed/hosted communications services, and branch-office technologies. She is a sought-after speaker at conferences and trade shows, presenting at events such as Nemertes Navigator360, IDG’s IT Roadmap, UBM’s Enterprise Connect, Enterprise 2.0, Interop, Mobile Business Expo, and CeBit.

Conference Rooms of the Future Target Meeting Efficiency

By | February 22nd, 2018|Blog|

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One area ripe for transformation may seem mundane on the [...]

Upcoming Webinar – Success Strategies: How to Survive & Thrive in the Tech Industry

By | |Free Report, Webinars|

March 7, 2018 10am ET Register here We are delighted to participate in BrightTALK's "International Women's Day 2018" Summit. As part of the Summit, Nemertes Co-Founders Johna Till Johnson and Robin Gareiss will be presenting a webinar entitled, Success Strategies: How to Survive & Thrive in the Tech Industry.  We invite you to join us for [...]

Cultural Transformation Central to Post-Bankruptcy Avaya

By | January 29th, 2018|Blog|

Avaya’s new CEO Jim Chirico delivered an inspiring post-bankruptcy keynote at Avaya Engage today, with a focus on the company's changing culture. In addition to some news (Avaya plans to acquire Spoken Communications; will invest more in R&D, developed a new organizational structure, etc.), Chirico discussed the cultural change in place at Avaya. “Culture eats [...]

Webinar Replay – Measuring Unified Communications and Collaboration Success

By | |Free Report, Webinars|

This webinar reveals the results of Nemertes Research's latest comprehensive study on everything Unified Communications and Collaboration. We provide insights into the characteristics of a successful UCC strategy and also cover: • Optimal organizational and management strategies • Platform trends and use of the cloud • Cost comparisons for leading vendors and deployment strategies • [...]

Meeting Room Frustration: Emerging IT Priority

By | January 22nd, 2018|Blog, Digital Transformation: Business Metrics, Unified Communications and Collaboration|

Whether huddle spaces or lecture halls, meeting rooms are badly in need of transformation. Who hasn't walked into a meeting room, only to be frustrated by dysfunctional technology, shortage of power outlets, uncomfortable seating, and poor sound quality? Improving the enterprise meeting room experience, with so-called "Meeting Room of the Future" projects -- is climbing [...]

Webinar Replay – Digital Workplace

By | |Free Report, Webinars|

Digital workplace initiatives broadly expand applications and customization available to employees. During this webinar, we cover: What is a digital workplace initiative, and the phases of deployment? What technologies and capabilities are included? Which vendors are the most critical? How soon will digital workplace initiatives incorporate artificial intelligence, human-to-machine interfaces, always-on collaboration, and other advanced [...]

Webinar Replay – IT Leader Panel Discussion – Battle for Enterprise Collaboration: Teams vs. Spark vs. Slack

By | |Free Report, Webinars|

The world of communications and collaboration is transforming drastically. Rather than disjointed voice, video, IM, and document sharing tools, companies are moving toward team collaboration--Microsoft Teams, Cisco Spark, Slack, for the most part, in addition to RingCentral Glip, Avaya Equinox, and others. The big question: Which solution is the best for [...]

Webinar Replay – Turbocharge Customer Experience in Your Next Digital Transformation Initiative

By | |Free Report, Webinars|

All the rage these days is about improving customer experience (CX). It's a cornerstone of any digital transformation strategy. But how, in practice, do companies do it? Which technologies are must-haves, particularly in the contact center, and which should be on the planning list? Nemertes Research has conducted an in-depth study tracking the digital transformation [...]

Bolstering Customer Experience

By | November 8th, 2017|Cloud and Networking, Digital Transformation: Business Metrics, Unified Communications and Collaboration|

Download Report Executive Summary Nearly 70% of companies cite “improving customer experience” as the business goal of their digital transformation projects. Several technologies can help improve customer experience, both inside and outside of the contact center. However, contact centers are the core for serving customers. Though most companies use voice and [...]

Executives Give Insight on Cisco-BroadSoft Deal

By | October 24th, 2017|Blog, Contact Center and Customer Engagement, Unified Communications and Collaboration|

Most BroadSoft employees started their Monday excited about sharing product strategy and innovations at the company’s long-planned annual Connections conference in Phoenix, Ariz. Then they read the news: Cisco announced plans to buy the company for $1.9 billion. The timing could have been better. As the day moved along, the previously planned product strategy presentations [...]