Let’s talk headsets. Yes, headsets. With all the activity surrounding many emerging technologies, ranging from machine learning to collaboration to advanced networking, why headsets? They’re becoming increasingly more important to the daily life of employees, how they serve customers, and how they interact with others, either from...
Nemertes's latest UCC TCO study reveal agility and the ability to refocus IT on strategic initiatives beat cost savings as cloud drivers. When it comes to cloud, you'd think you're either a fool or living under a rock if you're not embracing it. So whenever a...
Are You Spending Too Much for UC? Do you have the most efficient architecture, whether on-prem, cloud, or hybrid? Did you select the provider delivering the biggest bang for the buck? We have examined IP telephony, UC suites (IM, presence, desktop video conferencing, audio/Web conferencing),...
With all the talk of advanced collaboration apps, such as virtual whiteboards and team chat, shifting the UC conversation to migrating from TDM to IP may seem like you’re living in a time warp. The year is, in fact, 2017, and the reality is that 72%...
The highly collaborative digital workplace is so much more than an extension of a corporate intranet. As companies forge ahead with their digital transformation initiatives, renewed focus on the employee workplace is taking center stage. After all, the more IT improves employee efficiency, the more competitive...
Executive Summary To benefit from the value of digital transformation, companies first are addressing their foundational communications infrastructures. That means replacing costly, old TDM with IP-based capabilities, as well as investing in Unified Communications and Collaboration (UCC), which Nemertes Research has found is the leading technology...
Learn why more than half of IT leaders say marketing IT services to increase user adoption will become a bigger part of their jobs in the next two years. Nemertes has been working with companies and researching User Awareness and Adoption (UAA)> IT delivers more services,...
Eight principles characterize companies using technology for true transformation. Digital transformation initiatives are in full swing at nearly 70% of companies. But the extent of those initiatives--and their level of success--varies greatly. Nemertes Research recently completed a detailed study to evaluate digital trends and best practices among...
At times, I feel like I’ve slipped into a time warp with all the talk about digital transformation. Wasn’t “digital” a ‘70s and ‘80s thing, and “transformation” a ‘90s movement for IT? Alas, I have succumbed to the latest buzzword, but I also have found the...
Nearly 70% of companies have a digital transformation initiative underway—some more extensive than others. Broadly speaking, they are doing any of the following: embedding information technology in their products and services; leveraging IT to bolster customer and employee experiences; implementing technology to increase the speed...