Author: Nemertes Webinars

This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost....

Is your contact center system working against you? Research shows that agents’ No. 1 goal is helping customers – and their No. 1 challenge is struggling with hard-to-use tools. Agent desktops often lack contextual, relevant data to help them promptly solve customer problems—and capitalize on...

Quantum computing. Quantum cryptography. What are they? Find out why vendors like IBM, Microsoft, Intel, and others are placing a bet on these technologies, and what they mean for enterprise technology. Join Nemertes' CEO and resident futurist Johna Till Johnson for a quarterly update on...

What are the hot collaboration trends heading into 2020 and beyond, and more importantly, what should IT leaders do to ensure success? Join Nemertes Service Director Irwin Lazar to learn the critical developments that will shape workplace transformation in the next year....

Thanks to technology innovation, banking is undergoing significant transformation. Nemertes has studied transformations of hundreds of financial-services companies in the past three years. This webinar will focus on banking, with details on the actual transformations completed--and their results, measured quantitatively with metrics such as revenue...