Author: Nemertes Webinars

Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience (CX) leaders know that by keeping customers elated, all other business metrics, including revenue and profitability, fall into place. Step 1 to ensuring customers are happy is to also ensure employees...

When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability,...

IoT holds the promise of providing enterprise organizations with increased awareness, evolving insight, and the ability to take action in real time. But doing so effectively requires implementing best practices when it comes to deployment and operations. It means staffing and budgeting successfully, and rolling out...

If you're like most organizations, your cloud initiative is well advanced. You're already using the cloud for the majority (56% or more) of your workloads, and you're already relying on more than one cloud provider. But if you're like most organizations, you're neglecting your multicloud cybersecurity...