Blog

Organizations can realize maximum business value for investments with a proactive approach to video conferencing deployment, management and employee engagement Nemertes’ recently published “Visual Communications and Collaboration: 2020-21.” This global research study of more than 525 end-user organizations found that just 8.2% plan to return to...

Work from home is attractive to some, but not all. Here are some tips to create a work strategy that offers flexibility to support different desires. In my recent client conversations, work from home (WFH) is the primary topic, along with if, or how, a return...

According to Nemertes' Cloud and Cybersecurity 2019-2020 Research Study, 2019 was the year the average enterprise for the first time found more than half its IT workloads running outside the data center. This ongoing shift of enterprise IT work into cloud environments -- whether SaaS,...

As verticals from manufacturing to healthcare to logistics are turning to IoT for digital transformation, they're increasingly turning to 5G services and private networks to improve agility, reduce costs, and drive new revenue. This webinar details the top use cases for IoT and 5G, and...

The ultimate end state of software-defined network security is what we at Nemertes Research call deep segmentation. The term refers to the ability to finely control what entities can see, who they communicate with and how they do this, end to end across the enterprise network. With...

There are no shortages of application options -- and, with them, technology costs -- in the contact center. But the key focus for any spending should be to improve the customer experience.There are a variety of contact center technology options, including contact center software, customer...

The coronavirus pandemic of 2020 has resulted in unprecedented changes in where and how people work.  Nemertes’ recent Visual Communications and Collaboration 2020-21 global study of more than 525 organizations found that 91% now support work-from-home, up from 63% prior to the pandemic.  Of the...

UC management needs have dramatically shifted as employees have moved from the office to the home, but core requirements remain.  To ensure availability and performance, as well as to measure utilization and business impact of UC investment, IT and business leaders must focus on the...

Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled. Nemertes Research’s 2020 global study of more than 525...