What does it take for enterprise cybersecurity teams to "up their games" to the next level of cybersecurity? What does it mean to be a "successful" cybersecurity organization, and what technologies and practices does it take to become one? Join Nemertes CEO and Founder, Johna...
Contact centers are changing--drastically and swiftly. If you're not keeping pace--or exceeding it--you'll be at a competitive disadvantage. Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies. Join Nemertes President and Founder, Robin Gareiss....
Nearly 50% more companies are using or planning to use AI in their customer engagement initiatives. Nemertes recently studied how 518 companies are using AI and analytics to improve their customer experiences. This webinar details: • How these companies use AI • What measurable improvements...
Shifting to a zero-trust model is imperative if your goal as a cybersecurity professional is to get away from the perimeter-based model. But: • What are the components of zero trust, and what does it take to implement them? • What should you do first, second, and...
UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to...
You’re moving to the cloud to hand off management, monitoring, and administration to a trusted third party. Out of sight, out of mind, right? Not so fast! Even in cloud environments, you likely will continue to manage provisioning and administration for employees, and potentially customers. At...
Few companies run a voice-only contact center anymore. On average, they use five types of interaction channels, according to Nemertes’ 2019-20 Intelligent Customer Engagement research study of 518 companies. That’s great, but which channels are the best to use, particularly in the rapidly changing world of...
When it comes to cybersecurity, what differentiates highly successful enterprise technology organizations from their less successful counterparts can often be found in the metrics. Extremely effective cybersecurity organizations can detect a potential attack, determine whether it is or isn't an attack, and contain the damage...
A new Nemertes survey shows enterprises need to adopt third-party risk management programs that jettison manual checklists in favor of automated tools, hands-on risk assessments and dedicated risk teams. It's hardly news that the enterprise technology paradigm has shifted from on premises to cloud plus mobile....
Recent stories should cause organizations to take another look at collaboration security. The focus of the collaboration industry over the last few weeks has been around security. The firestorm started when security researcher Jonathan Leitschuh published a detailed write-up covering vulnerabilities he had discovered in the...
More than a third of organizations in Nemertes Research's recent Cloud and Cybersecurity Research Study do not yet use public cloud infrastructure and platform services. Even enterprises that embrace the public cloud typically still conduct a significant portion of their IT workloads inside their data...
After many years of hype, the age of videoconferencing has finally arrived. According to Nemertes’ “Visual Communications and Collaboration: 2018-19 Research Study” of more than 500 end-user organizations in North America, Europe, and Asia, more than 75% of participants had deployed, or planned to...