Business desk phones see changing role in the enterprise

Business desk phones see changing role in the enterprise

Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.

The desk phone has gone through many changes over the years, evolving from rotary dials to push buttons to touchscreens. But are business desk phones a communications relic or do they still have a role in your enterprise communications environment? The answer, as any good consultant would say, is it depends.

Nemertes Research has tracked endpoint adoption trends for the last several years. The company’s 2018 unified communications (UC) and collaboration study gathered data from more than 600 organizations with endpoint deployments ranging from 15 to more than 50,000 devices. The results are clear: The desktop phone is under assault, but it’s not dead yet.

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