Blog

On January 6, 2020, NYC-based private equity firm Insight Partners acquired the Israeli IoT cybersecurity  firm Armis for an eye-popping $1.1 billion. Armis is privately held, so it doesn't publish revenue numbers, but estimates are on the order of $30 million annually--meaning this is not only...

18 January, 2020

Yesterday I moderated a panel discussion at a Wall Street Technology Association event on cloud-first design. I was asked to give an industry perspective to lay the ground work for our wonderful panel of technologists. With 10 minutes and no slides, I offered these 10...

17 January, 2020

Last week I wrote about the threat that nation-state actors pose to enterprise organizations, and included a brief taxonomy of attackers. This week, the FBI alerted cybersecurity folks of two compromises, likely by APT27, in 2019. I'd like to highlight two interesting facts about the attacks. First, they...

17 January, 2020

When I talk about the cybersecurity threats posed by nation states, I can almost see the inner eye-roll, and hear my listener thinking, "Come on! What's she going on about now?" They view the entire issue as something out of science fiction; scary in some alternate...

09 January, 2020

The short answer is “no,” but that doesn’t mean you don’t need a proactive strategy addressing the changes in how people use voice. When I think about the last 10 years or so in the unified communications market, there are usually two questions that come up...

23 December, 2019

View the on-demand webinar Workplace Collaboration: 2020 Predictions 2019 was a year of rapid transformation for workplace collaboration. Cloud platforms matured while the vendor landscape rapidly transitioned to a cloud-first approach. Video, after years of hype, seems to have finally cemented itself in both the desktop...

12 December, 2019

Industrial IoT processes increasingly base IoT implementations on the ISA-95 standard, which means organizations must understand what the standard does and doesn't define. Anyone involved in developing industrial IoT (IIoT) products should be familiar with ISA-95, the standard from the 74-year-old International Society of Automation (ISA),...

03 December, 2019

With many digital transformations underway, we expect to see banks drastically step up their adoption of artificial intelligence and analytics in the next year as they compete to deliver differentiated, digital-friendly customer experiences. Banks are focusing on several areas to improve Digital Customer Experience (DCX), including: ...

21 November, 2019

With nearly 62% of companies using or planning to use artificial intelligence (AI) for their Digital Customer Experience (DCX) initiatives, one anticipated outcome is an increase in sales. So far, that anticipation is spot on. When asked for their primary business goal for using AI in their...

14 November, 2019

Knowledge is power: The more intelligence a business has about its customers, the better it can customize and personalize engagements with them, resulting in higher CX ratings. The competitive edge that businesses glean from earning top customer ratings is driving many to design 360-degree customer views...

28 October, 2019

Technology becomes more advanced every day, and just about any organization can find some benefit in cloud-enabled customer experience apps, platforms, AI, APIs or customer-facing initiatives. Organizations still running contact center or customer experience apps on premises may want to consider moving to the cloud. Here's...

28 October, 2019