Blog archives
Vonage Aims Upward and Outward
Vonage's shift to a 'fully programmable' platform aims to integrate its UCaaS, CPaaS, and CCaaS offerings to support digital customer experience. Read more at NoJitter.com
Cisco Provides Clarity at Broadsoft Connections
BroadSoft this week held its 20th annual customer conference, its first since its acquisition by Cisco closed in February. This year’s event attracted a large analyst contingent, intent on learning how Cisco would meld its own hosted and cloud platforms with its newly acquired BroadSoft assets -- and, perhaps more importantly, the opportunities the combined [...]
Nokia: No Longer Hiding Enterprise in Plain Sight
Nokia is bringing enterprise services to the fore in a concerted effort to increase its reach (and revenues) outside its better known communications service provider markets. They want IoT, 5G, and SD-WAN to be their foot (feet?) in the enterprise door, creating opportunities to expand relationships into other spaces ranging from analytics solutions to edge [...]
Slack and Zoom: Bottoms Up!
Slack and Zoom are achieving success as viral apps with passionate users; IT leaders take note! This month, on opposite coasts, has seen separate user and partner conferences for two of the rising stars in enterprise collaboration -- Slack and Zoom -- each with similar market views, growth trajectories, and customer loyalty stories. Read the [...]
Mitel Straddles the Line With Cloud, On-Prem
I attended the Mitel Next conference in Phoenix last week. Though no big announcements came out of the conference, there were some key takeways. Mitel executives conveyed the message to customers and partners that they’re not abandoning on-premises Unified Communications (UC) or contact center customers. Unlike some competitors, Mitel will continue to support—and more importantly, [...]
Slack Frontiers NYC 2018: Highlight and Takeaways
Last week my colleague Irwin Lazar and I attended the Slack Frontiers conference in NYC. We both walked away impressed. Sure, we've been Slack fans since Nemertes moved on to the platform in 2016. And Irwin consistently hears good things about the platform in his research into Unified Communications and Collaboration (UCC). In our most recent [...]
Microsoft Matures Teams Strategy at Ignite
Whereas 2017's Microsoft Ignite conference was disruptive, this year's event focused on execution. Another Microsoft Ignite conference is in the books, held late last month. This year's communications and collaboration announcements were much more evolutional than in 2017, when the company announced that it was making its Teams app the core of its real-time collaboration [...]
5 Steps Toward Increasing Customer Success Scores
Customer ratings are the top metric companies use to track for success or failure in their efforts to improve customer experience, according to Nemertes' 2018-2019 Digital Customer Experience (DCX) research study of nearly 700 global companies. There is no shortage in the types of customer success ratings companies use. But when we asked study respondents [...]
Super Micro Spy Chip Hack: How Real?
The Supermicro chip Source: Bloomberg Should you be worried about the Chinese Supermicro spy chip revelations? In a nutshell, yes. If you're among the organizations using Supermicro server boards: Run, do not walk, to your server rooms and examine the boards in minute detail. And regardless of what server hardware you use, it's [...]
DevOps is Coming To Enterprise Architecture!
DevOps is Coming! In character as Paul Revere. Photo by WSTA Last month I presented the keynote at an afternoon seminar on Enterprise Architecture held by the Wall St. Technology Association (WSTA). I also moderated a panel session on the topic. Other presenters and panelists included folks from AT&T, JP Morgan, Xebia Labs, Myriad [...]