The concept of threat-informed defense is near and dear to my heart, given that it aligns with three themes I've been preaching about for years: the importance of matching cybersecurity investments (in both technology and operations) with risk; the value of aligning one's cybersecurity practices...
Edge computing focuses on putting compute and storage resources outside the enterprise data center, in or near branches. But edge computing, propelled by IoT and poised to grow with the spread 5G services, is not traditional decentralized computing. CIOs need to understand what drives an edge computing strategy in order...
In the past few years, there has been an explosion of cloud service offerings to match the wide variety of industry cloud infrastructure needs. Today, the average enterprise uses external clouds to deliver more than 56% of its workloads. Plus, nearly all organizations operate multi-cloud...
IT Service Management (ITSM) defines the processes that organizations use to deliver information technology in a way that delivers measurable business value. For the last several years organizations have adopted structured ITSM approaches, often based on ITIL (IT Infrastructure Library), to ensure that IT services...
Organizations can realize maximum business value for investments with a proactive approach to video conferencing deployment, management and employee engagement Nemertes’ recently published “Visual Communications and Collaboration: 2020-21.” This global research study of more than 525 end-user organizations found that just 8.2% plan to return to...
Work from home is attractive to some, but not all. Here are some tips to create a work strategy that offers flexibility to support different desires. In my recent client conversations, work from home (WFH) is the primary topic, along with if, or how, a return...
According to Nemertes' Cloud and Cybersecurity 2019-2020 Research Study, 2019 was the year the average enterprise for the first time found more than half its IT workloads running outside the data center. This ongoing shift of enterprise IT work into cloud environments -- whether SaaS,...
The ultimate end state of software-defined network security is what we at Nemertes Research call deep segmentation. The term refers to the ability to finely control what entities can see, who they communicate with and how they do this, end to end across the enterprise network. With...
There are no shortages of application options -- and, with them, technology costs -- in the contact center. But the key focus for any spending should be to improve the customer experience.There are a variety of contact center technology options, including contact center software, customer...
The coronavirus pandemic of 2020 has resulted in unprecedented changes in where and how people work. Nemertes’ recent Visual Communications and Collaboration 2020-21 global study of more than 525 organizations found that 91% now support work-from-home, up from 63% prior to the pandemic. Of the...
UC management needs have dramatically shifted as employees have moved from the office to the home, but core requirements remain. To ensure availability and performance, as well as to measure utilization and business impact of UC investment, IT and business leaders must focus on the...
Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled. Nemertes Research’s 2020 global study of more than 525...
