The current Covid-19 pandemic has caused a rapid shift to work-from-home. This accelerated trend creates challenges and opportunities for employees, IT, and management, all of whom must work together to ensure success. As a virtual company since our inception in 2002, Nemertes has learned a lot...
Our brand-spanking-new (independent, unsponsored) network research study, Next Generation Networks 2020-2021, documented a few just-pre-Covid facts about the network that surprised us. Why SD-WAN and Cloud Networking First, less than 40% of WAN traffic (on average) fits into the paradigmatic WAN traffic pattern of starting from an...
The workspace has been rapidly transformed over the last several weeks as the spread of the coronavirus disease 19 (COVID-19) has forced organizations to rapidly institute work-at-home policies wherever possible, leading to a scramble for many companies to ensure that employees can remain productive when...
Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees. The speed and scope of the spread of the coronavirus, or COVID-19, has forced organizations to respond quickly to disruptions...
I am writing this as I prepare to travel for work, and so of course COVID-19 is on my mind. Beyond all the worries of the moment for family and community, I am thinking about IT (that's my job, after all) and wondering: will the...
At this point just about every UC and meeting vendor has announced an initiative to expand capacity and access to free services to support rapidly growing #workfromhome #telework in response to #coronavirus. Here is a running list, please drop me a line at irwin.lazar@nemertes.com if I...
Consider how you can use technology to overcome the drawbacks of open working environments. Open workspaces have become the de-facto standard in workspace design. According to the Society of Human Relations Management, roughly 70% of offices have at least some open workspace design. In our own...
Without an effective strategy, enterprises aren’t getting the full benefits out of their team collaboration solution. Team collaboration apps are now the centerpiece of many modern unified communications and collaboration strategies. More than half of the 635 organizations that Nemertes benchmarked in 2019 had deployed team...
Nearly nine in 10 companies have formal, funded initiatives to improve their customer experience (CX). That’s because even a temporary lack of focus on CX could result in a swift dive in customer ratings, leaving the company vulnerable to competitors sweeping in and snatching valuable...
Financial-services firms manage a variety of interactions with customers—some basic and straight-forward, such as checking an account balance; others complex, such as advising clients on a business insurance plan. As executive focus on delivering stellar customer experience increases, financial-services companies face growing competition for top customer...
Data available from videoconferencing systems can help companies make more intelligent meeting space provisioning decisions. A rapidly emerging feature in videoconferencing endpoints and platforms is the ability to count the number of participants within a meeting room. The benefits reach from IT to facilities, and even...
For the last several years I’ve been fortunate to moderate a session at Enterprise Connect focusing on enterprise challenges in managing E911. This year, with two new federal regulations about to go into effect, our annual session takes on an even greater importance for those...
