Blog archives

AppDev to Benefit from Slack-Atlassian Partnership

By | August 2nd, 2018|Blog|

Slack and Atlassian together may not conquer team collaboration, but they will strengthen their ability to support application developers. Read the rest of this post on NoJitter.com

Simplifying UCC Costs: Try Nemertes’ Tool

By | July 24th, 2018|Blog|

Budgets increasing as UCC continues to provide value throughout organizations Change is the only constant with unified communications and collaboration (UCC). Whether it's new application integration, a move to the cloud, extension into the contact center, or adding emerging apps, IT leaders are regularly adjusting their UCC strategy. Those changes are keeping UCC budgets healthy [...]

5 Tips for Videoconferencing Success

By | July 11th, 2018|Blog|

Is the long-awaited "age of videoconferencing" finally upon us? YES! Many organizations struggle with how best to roll out and support videoconferencing, but yours doesn't have to be one of them. In our latest study on visual communications and collaboration, Nemertes Research found.... Read the rest of this post on NoJitter.com

InfoComm 2018: Five Key Takeaways for UC Buyers

By | June 12th, 2018|Blog|

Last week's InfoComm conference featured sensory overload as vendors across the gamut of the audio-visual industry showed their wares to thousands of attendees. This year I had the opportunity to sit in on the Interactive Multimedia & Collaborative Communications Alliance's annual emerging trends day, moderate a session on UC metrics, and meet with a number [...]

CIO Plays Crucial Role in Customer Engagement Transformation

By | May 23rd, 2018|Blog|

When is the last time you had a spectacular customer interaction? How about one that involved digital channels, including webchat, screen sharing, or even video conferencing—or any combination of them in the same interaction? We can readily recall incredibly bad customer service, but the rest is often “ho-hum,” meaning the company got the job done [...]

Effective Customer Engagement Requires Collaboration

By | May 23rd, 2018|Blog|

Executives are focusing heavily on improving how they interact with customers, leveraging technology along the way. Numerous vendors, both old and new, are developing tools backed by artificial intelligence and analytics, whose aim is increasing engagement and ultimately bolstering the overall experience. Collaboration applications play a measurable -- and often understated -- role in successful [...]

Digging In to Team Collaboration App Security

By | May 22nd, 2018|Blog|

As adoption of team collaboration applications grows, so do concerns related to governance, retention, and security of conversations stored within them. Organizations, especially those in regulated industries, have spent a great deal of time, money, and effort to build security strategies for their documents, email, and instant messages. But as team collaboration apps become the [...]

GDPR rules have big effect on UC applications

By | May 8th, 2018|Blog|

The European Union General Data Protection Regulation (GDPR) sets tighter controls on businesses and how they handle customers' personally identifiable information. Read the rest of this tip on SearchUnifiedCommunications.techtarget.com

Spark No More: Hello Webex Teams (and Meetings)

By | April 18th, 2018|Blog|

At Cisco’s Collaboration Summit today in Phoenix, AZ the company announced a revamping of its collaboration product line designed to harmonize its disparate collaboration offerings and deliver new cutting edge capabilities (see the press release for complete details.) Gone is Cisco Spark, which is now rebranded, and revamped as Cisco Webex Teams, with the formerly [...]

Got UC Developers?

By | March 6th, 2018|Blog|

As UC moves from a set of applications to a platform, building an application development community is rapidly becoming a critical factor for success. Read more at NoJitter.com