Blog archives

Conference Rooms of the Future Target Meeting Efficiency

By | February 22nd, 2018|Blog|

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One area ripe for transformation may seem mundane on the [...]

Is the virtual SBC market poised for rapid growth?

By | February 22nd, 2018|Blog|

Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Read more at

What’s In Store for Unified Communications and Collaboration (UCC) in 2018?

By | February 9th, 2018|Blog, Unified Communications and Collaboration|

What’s in store for UCC in 2018? Find out next week during Nemertes’ webinar, Measuring Unified Communications and Collaboration Success, which will reveal the results of our 2018/2019 Unified Communications and Collaboration research study, for which we interviewed and surveyed over 500 IT and business professionals in 12 countries. Here’s a sneak peek at some [...]

Emerging Technologies 2018

By | January 30th, 2018|Blog|

In January, I was delighted to have the opportunity to moderate a panel session on emerging technologies for the Wall St. Technology Association.  Nemertes does quite a lot of work with the WSTA, which is a networking and educational consortium serving (as you might expect) financial services firms. But this session was special, because the [...]

Cultural Transformation Central to Post-Bankruptcy Avaya

By | January 29th, 2018|Blog|

Avaya’s new CEO Jim Chirico delivered an inspiring post-bankruptcy keynote at Avaya Engage today, with a focus on the company's changing culture. In addition to some news (Avaya plans to acquire Spoken Communications; will invest more in R&D, developed a new organizational structure, etc.), Chirico discussed the cultural change in place at Avaya. “Culture eats [...]

Navigating from Skype for Business to Teams

By | January 25th, 2018|Blog|

Here are some tips for successfully evaluating Microsoft Teams and determining your migration strategy. Read the rest of this post at

Meeting Room Frustration: Emerging IT Priority

By | January 22nd, 2018|Blog, Digital Transformation: Business Metrics, Unified Communications and Collaboration|

Whether huddle spaces or lecture halls, meeting rooms are badly in need of transformation. Who hasn't walked into a meeting room, only to be frustrated by dysfunctional technology, shortage of power outlets, uncomfortable seating, and poor sound quality? Improving the enterprise meeting room experience, with so-called "Meeting Room of the Future" projects -- is climbing [...]

Should your unified communications strategy include UCaaS?

By | January 11th, 2018|Blog|

It seems nowadays the answer to all things IT is "cloud." This is certainly true in the unified communications market, where a variety of services -- including telephony; audio, video and web conferencing; team messaging; and file sharing and authoring -- are available as cloud-based UC as a service. The IT leaders we at Nemertes [...]

How the net neutrality ruling could disrupt UC services

By | December 21st, 2017|Blog|

Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Read the rest of this post on

5 Tips for Building a Successful Team Collaboration Strategy

By | December 5th, 2017|Blog|

The key to successfully adopting team collaboration apps is having a proactive strategy. Team collaboration applications are all the rage these days, with UC vendors, along with a slew of emerging players, battling for market and mindshare as they seek to disrupt the traditional collaboration environment still largely based on email and telephony. Nemertes Research's [...]