Blog

As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access to messaging servers. More companies are now using team chat applications, such as Atlassian HipChat, Cisco Spark, Microsoft Teams, RingCentral Glip and Slack. As a result,...

InfoComm reinforced key collaboration market trends, including emergence of digital whiteboards, cloud, team apps, and the need to provide demonstrative business value of collaboration investments. The annual InfoComm show in Orlando took place last week, reportedly drawing more than 40,000 attendees focused on audio and video...

Digital transformation is driving rapid change in how organizations interact and with their customers. The driving goal of customer-facing digital transformation is to provide new interaction methods, and to optimize those interactions to improve customer satisfaction, generate new revenue, and/or enhance relationships. To support digital transformation, contact center operators...

Videoconferencing use is accelerating, thanks to growing demand, falling prices, and availability of cloud-based meet-me and interoperability services. Nemertes Research recently published the results of its second-annual study on enterprise adoption of videoconferencing in small rooms (five or fewer seats) and use of cloud videoconferencing "meet...

Yeah, I'll admit it: I can be cranky. Very cranky. So when my colleague texted me and asked if I was planning to blog about the WannaCry ransomware attack last week, my response was approximately, "Big whoop. Ransomware happens all the time. People never learn.  I've been...

We are big fans of the SD-WAN revolution (although looking forward to the time when we stop thinking of SD-WAN as something new and different and start thinking of it as table stakes for WAN edge connectivity). One of the big benefits of rolling SD-WAN...

Although traditional models of separation of duties are incompatible with DevOps, the principle can certainly be applied--and must be, in the long term. Separation of Duties: The Boogieman? Today in an interview for our Cloud and Network benchmark, the IT professional on the other end of the...

Some principles of IT don't change just because all the moving parts are changing.  Containers and DevOps and cloud make it easier to start and change things quickly, but they won't move a million line Cobol program over night. Inertia and Microservices In a fascinating benchmark interview this...

Cisco's recently announced decision to acquire SD-WAN provider Viptela for $610 million in cash and equity represents both a major validation of the SD-WAN technology space, and a thrown gauntlet to all other SD-WAN providers. Although Cisco has been heavily promoting its own iWAN SD-WAN...

"You are in a maze of twisty little passages, all alike." That's the phrase that kept running through my head as the folks from Acalvio prebriefed me on Deception 2.0, the second version of the company's advanced threat defense technology. The basic premise behind the company's...

The hybrid service delivery environment wants to be a true hybrid cloud.  One thing it needs in order to get there is a good cloud service broker. What Is Hybrid Cloud? Not what we are doing now.  What we are doing now is, hybrid service delivery: we have...

As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Nemertes Research, a tech advisory firm, recently interviewed IT security leaders about their top enterprise security concerns and challenges. Unsurprisingly, participants...