As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees. Of the many things businesses have learned with the COVID-19 outbreak, one is that companies need alternatives to working in...
To keep employees engaged and productive while working from home, IT and HR teams must address physical workspace concerns and individual well-being. The work-from-home rush of the last several months has, for those fortunate to be able to work remotely, finally transformed work from a place...
While standardizing on a single meeting app might be appealing, it will not eliminate the need to support alternative apps for external collaboration Nearly 40% of organizations support more than one meeting application, according to Nemertes’ Workplace Collaboration: 2019-20 research study published in June 2019. It...
Last week Elexon, a UK electrical energy-market company, was reportedly hit by a ransomware attack. Elexon operates in the energy market, monitoring trading between power station operators and electrical distributors and reconciling the differences. Elexon says its IT systems and email are down, and most...
There are still savings to realize with new networking approaches, even though the time has passed when an you might expect to make massive cuts in WAN spending by deploying SD-WAN and using it to facilitate a switch off MPLS and onto Internet-only connectivity. Why To...
With WFH shift comes a redefinition of the relationship between facilities, HR, and IT, and opportunity for IT to demonstrate new value to the organization. The shift to work from home (WFH) as a result of the current coronavirus pandemic has transformed work, and the workplace,...
Team collaboration applications have taken the enterprise by storm. According to our research, nearly 61% of companies have already adopted the team apps. By the end of 2021, we expect that number to reach nearly 67%. Team collaboration apps are an essential part of a...
At this point just about every UC and meeting vendor has announced an initiative to expand capacity and access to free services to support rapidly growing #workfromhome #telework in response to #coronavirus. Here is a running list, please drop me a line at irwin.lazar@nemertes.com if I...
Organizations are investing heavily in customer experience (CX), primarily because of the power social media the Internet affords to customers. One viral tweet or post can make or break a company—and that affects everything from revenue to customer ratings to competitive advantage. So it’s not surprising...
As remote work drives rapid adoption of team collaboration and meeting applications, IT and business leaders are faced with trying to ensure that they are delivering measurable business value for their investment. Simply analyzing utilization isn’t sufficient to determine success. IT leaders must gain insight...
Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. When it comes to cloud migrations in the enterprise, IaaS and PaaS typically show compelling cost savings over on-premises alternatives. But one...
The SARS-CoV-2 pandemic has rapidly accelerated the growing work-from-home trend. Nemertes’ recent survey of more than 450 organizations found that 91% now allow employees to work from home, up from 63% prior to the pandemic. More astounding is that the percentage of employees that have...
