Nemertes Blog

IT leaders must take a constructive approach to equip end-users with the training they need to adapt and benefit from new collaboration features. The last several months have seen a massive acceleration in the delivery of new, AI-powered, unified communications and collaboration features. In a market...

It's not nuclear weaponry, but for an enterprise developing a critical application that will handle sensitive data, application developed in-house can create existential-level institutional peril. No One Plans To Leave Gaping Security Holes ...

COVID-19 has run roughshod on UC and IT budgets. Nemertes' recent global study of more than 525 end-user organizations found that more than 91% now support work from home, up from 63% prior to the pandemic. On average, 72% of workers are now remote, more...

How HR and IT leaders can help ensure remote work doesn’t lead to productivity declines. One of the biggest issues facing organizations in the new era of work from home is a loss of socialization and sense of community among newly remote employees. For many people,...

With remote digital workplaces here to stay, IT leaders must make sure their collaboration technology enables rather than hampers employee productivity. But doing so requires data, reporting, and actionable insights to understand what’s working and what’s not....

With the balance of enterprise IT shifted to cloud now (remember, the majority of enterprise IT workloads now run in an external cloud environment) IT teams need to really embrace cloud-first thinking. They won't be able to build a real blueprint for the next few...

When we look at IT's ability to deliver services from the cloud, a few tools stood out as associated with high degrees of success, as measured by ability to restore services quickly when trouble arises (and trouble always arises). At the top is the cloud...

The CFO Imperative: Leveraging UCaaS to Drive Business Transformation, Optimize Spending, and Enable Productivity in the Age of Work-From-Home This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies. In this ebook, we'll...

Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security. Successfully managing unified communications requires insight into platform performance and security, as well as optimizing provisioning and ongoing administrative management. The core requirements...

Unified Communications (UC) management requires obtaining both visibility into application performance, as well as the managing of day-to-day administrative tasks including provisioning, inventory management, and moves, adds, changes, and deletions. Absent specialized tools to support these requirements, UC management is largely a manual process requiring...

Business leaders are focusing heavily on improving the customer engagement. But in order to deliver a stellar customer experience, companies must take care of their employees. Doing so requires a defined strategy and roadmap for the technologies that will help them succeed. Nemertes has identified the...

A proactive return-to-the-office strategy requires changes to layouts, networks, and policies. IT and business leaders are slowly moving past the “panic” phase of the COVID-19-driven shift to remote work. However, according to Nemertes’ recently published “Visual Communications and Collaboration: 2020-21” global research study of more than...