Blog

The silver lining of the COVID-19 quarantine orders might be a crash course in the appreciation of working remotely – though unplanned, business leaders can’t help but notice the value of this new normal. A whopping 90.6% of companies say they now have employees working from...

Never has video conferencing played a more vital role than it has in the Covid-19 pandemic. As 90.6% of companies sent employees to home offices, and millions of students went home for virtual learning, video has been the key enabling technology. But even before a global...

By shifting group conversations out of email and instant messaging into persistent chat, team collaboration applications offer measurable benefits including shortened project cycles, faster customer response, and reduced need for time-consuming meetings. ...

Before you rush to implement work-from-home, take some time to understand your security needs, and ensure that solutions in use support them. The rush to work from home as a result of the coronavirus pandemic has led to a rapid adoption of video-based meeting services, often...

The current Covid-19 pandemic has caused a rapid shift to work-from-home.  This accelerated trend creates challenges and opportunities for employees, IT, and management, all of whom must work together to ensure success. As a virtual company since our inception in 2002, Nemertes has learned a lot...

Our brand-spanking-new (independent, unsponsored) network research study, Next Generation Networks 2020-2021, documented a few just-pre-Covid facts about the network that surprised us. Why SD-WAN and Cloud Networking First, less than 40% of WAN traffic (on average) fits into the paradigmatic WAN traffic pattern of starting from an...

The workspace has been rapidly transformed over the last several weeks as the spread of the coronavirus disease 19 (COVID-19) has forced organizations to rapidly institute work-at-home policies wherever possible, leading to a scramble for many companies to ensure that employees can remain productive when...

Integrating Unified Communications and contact center software is trending and it can provide a number of benefits to both business employees and customers. For years within many businesses, the contact center has operated as an island. It has used a specialized set of technology applications and...

Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees. The speed and scope of the spread of the coronavirus, or COVID-19, has forced organizations to respond quickly to disruptions...

I am writing this as I prepare to travel for work, and so of course COVID-19 is on my mind. Beyond all the worries of the moment for family and community, I am thinking about IT (that's my job, after all) and wondering: will the...

Nemertes Research conducted a study of 517 companies to understand what successful companies do differently than those that aren’t yet delivering solid CX. We all know those brands that have distinguished themselves by delivering top-notch customer experience – Southwest Airlines, Chick-Fil-A, and Ikea, to name a...

With C-suite executives investing in a customer feedback program, they will be able to implement strategies to capitalize on positive ratings and resolve negative comments. Executives are aware that customers have more power today than ever before, due in part to social media platforms, increased competition...