Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five best practices provide guidance on how to get the most out of a UCaaS provider's SLA. Service-level agreements are a critical part of a unified-communications-as-a-service contract. They should clearly state the conditions...
Johna Till Johnson, CEO and Founder of Nemertes Research, became the Content Committee Chair for the Wall Street Technology Association (WSTA®) in January of 2019. After almost two decades of working with the WSTA in various capacities – including during her previous role as Chief...
Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region. To determine what...
Team collaboration applications aren’t just for chat. Nemertes’ “Workplace Collaboration: 2019-20 Research Study” of more than 625 organizations in North America, Europe and Asia, found that almost 64% of participants were using or already planning to use team collaboration applications, while another 14.6% are...
Team collaboration applications have achieved critical mass, but achieving success takes some work. Team collaboration applications like Cisco Webex Teams, Mattermost, Microsoft Teams, Mitel MiCollab, RingCentral Glip, Symphony, Unify Circuit, and many more have rapidly taken their place at the center of the unified communications universe,...
Having a clearly defined IoT architecture framework greatly improves the chances for success of an enterprise's connected deployment. If your company is like many organizations, it's actively engaged in or considering launching one or more IoT initiatives. It has a goal, a strategy and a desired...
Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily...
Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center...
IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation...
Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate. Microsoft and Cisco have pushed their respective Teams applications as a new model for employee engagement....
As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. Those responsible for collaboration planning, implementation, and operations used to have a fairly clear-cut deployment process: Identify business need for technologies, evaluate options, determine the best option, deploy...
Bellwether cybersecurity technologies -- advanced endpoint security, behavioral threat analytics and a trio of cloud-based apps -- are used by successful cybersecurity teams. Find out why. When it comes to cybersecurity, what differentiates highly successful enterprise technology organizations from their less successful counterparts can often be...
