Nemertes Blog

With more than 91% of organizations now supporting work-from-home, and an astounding 72% of employees now working remotely, video conferencing has become an integral part of supporting the virtual workplace. According to Nemertes’ Visual Communications and Collaboration: 2020-21 Research Study, more than 91% of participating...

Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications. The modern workplace, especially during the pandemic, is increasingly built around collaboration tools, such as meeting applications that integrate voice, video conferencing and screen...

Ramping up Risk, pre-COVID-19 and mid-COVID-19 Enterprise organizations pour hundreds of millions into their cybersecurity initiatives, protecting  everything from remote and cloud-based resources to IoT devices to collaboration applications. At the same time, they're also transforming interactions with their employees and customers. They're increasingly enabling employees to...

Reducing the risk of bringing workers back into the office requires thoughtful use of technology and policy. As the rush to enable work-from-home (WFH) subsides, IT, facilities, and HR professionals are now starting to think about the future; specifically, they’re questioning how they bring people back...

The global Covid-19 pandemic has led to an unprecedented shift to work-from-home. Nemertes’ recent global study of more than 460 organizations found that: 91% of organizations now support work-from-home (up from 63% before the pandemic) 72% of employees now work at home (up from 34%...

As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite is focused more than ever on reducing agent turnover rates and improving customer experience ratings. As 37.2% of organizations have hired Chief Customer Officers (a relatively new executive position responsible...

As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms....

Where the Work Is Nemertes documented last year as the first year in which the majority of enterprise workloads ran in external cloud environments, with 27% in SaaS and 29% now in IaaS. While these migrations tend to be one-way, out of the data center and into...

Trust No One At least, not implicitly. And when we say "no one" we mean "nothing and no one" -- entities in your meshwork of IT services are more often software or hardware entities than they are humans, after all. Extending no implicit trust to an entity...

Attempts to digitize the ubiquitous whiteboard have struggled, could separating hardware from software finally be the answer? As workplace collaboration continues to shift from email and audio conferences to team applications and video-enabled meetings, there’s one holdout in the drive to digitize the meeting experience –...

Video conferencing is a core technology for supporting work-from-home. The recent massive shift out of the office as a result of the SARS-CoV-2 pandemic has resulted in tremendous uptake of video conferencing services in both the business and consumer worlds. Nemertes’ recently published...