Blog

Is the long-awaited "age of videoconferencing" finally upon us? YES! Many organizations struggle with how best to roll out and support videoconferencing, but yours doesn't have to be one of them. In our latest study on visual communications and collaboration, Nemertes Research found...

Last week's InfoComm conference featured sensory overload as vendors across the gamut of the audio-visual industry showed their wares to thousands of attendees. This year I had the opportunity to sit in on the Interactive Multimedia & Collaborative Communications Alliance's annual emerging trends day, moderate...

When is the last time you had a spectacular customer engagement? How about one that involved digital channels, including webchat, screen sharing, or even video conferencing—or any combination of them in the same interaction? We can readily recall incredibly bad customer service, but the rest is...

Executives are focusing heavily on improving how they interact with customers, leveraging technology along the way. Numerous vendors, both old and new, are developing tools backed by artificial intelligence and analytics, whose aim is increasing engagement and ultimately bolstering the overall experience. Collaboration applications play a...

As adoption of team collaboration applications grows, so do concerns related to governance, retention, and security of conversations stored within them. Organizations, especially those in regulated industries, have spent a great deal of time, money, and effort to build security strategies for their documents, email, and...

The European Union General Data Protection Regulation (GDPR) sets tighter controls on businesses and how they handle customers' personally identifiable information. Read the rest of this tip on SearchUnifiedCommunications.techtarget.com...

At Cisco’s Collaboration Summit today in Phoenix, AZ the company announced a revamping of its collaboration product line designed to harmonize its disparate collaboration offerings and deliver new cutting edge capabilities (see the press release for complete details.) Gone is Cisco Spark, which is now...

As UC moves from a set of applications to a platform, building an application development community is rapidly becoming a critical factor for success. Read more at NoJitter.com...

UCaaS is growing as more and more organizations look to take advantage of improved agility, access to new collaboration features, and reduce costs by shifting their unified communications platforms to the cloud. As a result, UCaaS offerings are rapidly expanding both from traditional service providers...

If you're considering a move to Unified Communications as a Service (UCaaS) or hosted UC, the chance that you'll realize cost savings is low, particularly in the first year but in subsequent years, as well. The key driver for cloud UC is agility--beating "perceived cost...

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One...