Nemertes Blog

In Nemertes’ 2019-2020 IoT research study, we found that 68% of participants were in proof-of-concept (POC) or early production (less than 25% complete) stages of their IoT rollouts. Half of those expected both device counts and project counts to grow at 25% or more per...

Organizations are starting to show cost savings when they shift to shared cloud services for Unified Communications and Collaboration (UCC) and contact center. In years past, though IT leaders anticipated cost savings when they moved to the cloud, they did not actually realize that savings right...

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX. Organizations have no shortage of options when they want to analyze CX. Companies gather voice of the customer data and monitor...

As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees. Of the many things businesses have learned with the COVID-19 outbreak, one is that companies need alternatives to working in...

To keep employees engaged and productive while working from home, IT and HR teams must address physical workspace concerns and individual well-being. The work-from-home rush of the last several months has, for those fortunate to be able to work remotely, finally transformed work from a place...

While standardizing on a single meeting app might be appealing, it will not eliminate the need to support alternative apps for external collaboration Nearly 40% of organizations support more than one meeting application, according to Nemertes’ Workplace Collaboration: 2019-20 research study published in June 2019. It...

There are still savings to realize with new networking approaches, even though the time has passed when an you might expect to make massive cuts in WAN spending by deploying SD-WAN and using it to facilitate a switch off MPLS and onto Internet-only connectivity. Why To...

With WFH shift comes a redefinition of the relationship between facilities, HR, and IT, and opportunity for IT to demonstrate new value to the organization. The shift to work from home (WFH) as a result of the current coronavirus pandemic has transformed work, and the workplace,...

Team collaboration applications have taken the enterprise by storm.  According to our research, nearly 61% of companies have already adopted the team apps.  By the end of 2021, we expect that number to reach nearly 67%.  Team collaboration apps are an essential part of a...

At this point just about every UC and meeting vendor has announced an initiative to expand capacity and access to free services to support rapidly growing #workfromhome #telework in response to #coronavirus. Here is a running list, please drop me a line at irwin.lazar@nemertes.com if I...

Organizations are investing heavily in customer experience (CX), primarily because of the power social media the Internet affords to customers. One viral tweet or post can make or break a company—and that affects everything from revenue to customer ratings to competitive advantage. So it’s not surprising...