Where the Work Is Nemertes documented last year as the first year in which the majority of enterprise workloads ran in external cloud environments, with 27% in SaaS and 29% now in IaaS. While these migrations tend to be one-way, out of the data center and into...
Trust No One At least, not implicitly. And when we say "no one" we mean "nothing and no one" -- entities in your meshwork of IT services are more often software or hardware entities than they are humans, after all. Extending no implicit trust to an entity...
Attempts to digitize the ubiquitous whiteboard have struggled, could separating hardware from software finally be the answer? As workplace collaboration continues to shift from email and audio conferences to team applications and video-enabled meetings, there’s one holdout in the drive to digitize the meeting experience –...
Video conferencing is a core technology for supporting work-from-home. The recent massive shift out of the office as a result of the SARS-CoV-2 pandemic has resulted in tremendous uptake of video conferencing services in both the business and consumer worlds. Nemertes’ recently published...
In Nemertes’ 2019-2020 IoT research study, we found that 68% of participants were in proof-of-concept (POC) or early production (less than 25% complete) stages of their IoT rollouts. Half of those expected both device counts and project counts to grow at 25% or more per...
Organizations are starting to show cost savings when they shift to shared cloud services for Unified Communications and Collaboration (UCC) and contact center. In years past, though IT leaders anticipated cost savings when they moved to the cloud, they did not actually realize that savings right...
Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX. Organizations have no shortage of options when they want to analyze CX. Companies gather voice of the customer data and monitor...
As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees. Of the many things businesses have learned with the COVID-19 outbreak, one is that companies need alternatives to working in...
To keep employees engaged and productive while working from home, IT and HR teams must address physical workspace concerns and individual well-being. The work-from-home rush of the last several months has, for those fortunate to be able to work remotely, finally transformed work from a place...
While standardizing on a single meeting app might be appealing, it will not eliminate the need to support alternative apps for external collaboration Nearly 40% of organizations support more than one meeting application, according to Nemertes’ Workplace Collaboration: 2019-20 research study published in June 2019. It...
Last week Elexon, a UK electrical energy-market company, was reportedly hit by a ransomware attack. Elexon operates in the energy market, monitoring trading between power station operators and electrical distributors and reconciling the differences. Elexon says its IT systems and email are down, and most...
There are still savings to realize with new networking approaches, even though the time has passed when an you might expect to make massive cuts in WAN spending by deploying SD-WAN and using it to facilitate a switch off MPLS and onto Internet-only connectivity. Why To...
