Blog

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One...

Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Read more at Searchunifiedcommunications.techtarget.com...

What’s in store for UCC in 2018? Find out next week during Nemertes’ webinar, Measuring Unified Communications and Collaboration Success, which will reveal the results of our 2018/2019 Unified Communications and Collaboration research study, for which we interviewed and surveyed over 500 IT and business professionals...

In January, I was delighted to have the opportunity to moderate a panel session on emerging technologies for the Wall St. Technology Association.  Nemertes does quite a lot of work with the WSTA, which is a networking and educational consortium serving (as you might expect)...

Avaya’s new CEO Jim Chirico delivered an inspiring post-bankruptcy keynote at Avaya Engage today, with a focus on the company's changing culture. In addition to some news (Avaya plans to acquire Spoken Communications; will invest more in R&D, developed a new organizational structure, etc.), Chirico discussed...

Whether huddle spaces or lecture halls, meeting rooms are badly in need of transformation. Who hasn't walked into a meeting room, only to be frustrated by dysfunctional technology, shortage of power outlets, uncomfortable seating, and poor sound quality? Improving the enterprise meeting room experience, with so-called "Meeting...

It seems nowadays the answer to all things IT is "cloud." This is certainly true in the unified communications market, where a variety of services -- including telephony; audio, video and web conferencing; team messaging; and file sharing and authoring -- are available as cloud-based...

Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Read the rest of this post on SearchUnifiedCommunications.techtarget.com...

The key to successfully adopting team collaboration apps is having a proactive strategy. Team collaboration applications are all the rage these days, with UC vendors, along with a slew of emerging players, battling for market and mindshare as they seek to disrupt the traditional collaboration environment...

Most IP telephony software vendors offer basic 911-management capabilities, including the ability to track phone locations and make that information available to Public Safety Answering Points (PSAPs) that answer 911 calls. But location management alone may not be enough to meet your needs. Here are...

While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology. Read more at searchunifiedcommunications.techtarget.com...