Nemertes Blog

With WFH shift comes a redefinition of the relationship between facilities, HR, and IT, and opportunity for IT to demonstrate new value to the organization. The shift to work from home (WFH) as a result of the current coronavirus pandemic has transformed work, and the workplace,...

Team collaboration applications have taken the enterprise by storm.  According to our research, nearly 61% of companies have already adopted the team apps.  By the end of 2021, we expect that number to reach nearly 67%.  Team collaboration apps are an essential part of a...

At this point just about every UC and meeting vendor has announced an initiative to expand capacity and access to free services to support rapidly growing #workfromhome #telework in response to #coronavirus. Here is a running list, please drop me a line at irwin.lazar@nemertes.com if I...

Organizations are investing heavily in customer experience (CX), primarily because of the power social media the Internet affords to customers. One viral tweet or post can make or break a company—and that affects everything from revenue to customer ratings to competitive advantage. So it’s not surprising...

As remote work drives rapid adoption of team collaboration and meeting applications, IT and business leaders are faced with trying to ensure that they are delivering measurable business value for their investment.  Simply analyzing utilization isn’t sufficient to determine success.  IT leaders must gain insight...

Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. When it comes to cloud migrations in the enterprise, IaaS and PaaS typically show compelling cost savings over on-premises alternatives. But one...

The SARS-CoV-2 pandemic has rapidly accelerated the growing work-from-home trend. Nemertes’ recent survey of more than 450 organizations found that 91% now allow employees to work from home, up from 63% prior to the pandemic. More astounding is that the percentage of employees that have...

The silver lining of the COVID-19 quarantine orders might be a crash course in the appreciation of working remotely – though unplanned, business leaders can’t help but notice the value of this new normal. A whopping 90.6% of companies say they now have employees working from...

Never has video conferencing played a more vital role than it has in the Covid-19 pandemic. As 90.6% of companies sent employees to home offices, and millions of students went home for virtual learning, video has been the key enabling technology. But even before a global...

By shifting group conversations out of email and instant messaging into persistent chat, team collaboration applications offer measurable benefits including shortened project cycles, faster customer response, and reduced need for time-consuming meetings. ...

Before you rush to implement work-from-home, take some time to understand your security needs, and ensure that solutions in use support them. The rush to work from home as a result of the coronavirus pandemic has led to a rapid adoption of video-based meeting services, often...

The current Covid-19 pandemic has caused a rapid shift to work-from-home.  This accelerated trend creates challenges and opportunities for employees, IT, and management, all of whom must work together to ensure success. As a virtual company since our inception in 2002, Nemertes has learned a lot...