Customer Experience leaders are frantically trying to improve the agent experience? Why? Agent turnover rates--which had been declining--are on the rise again. At the same time, volume into the contact center is increasing....
This webinar addresses top-of-mind questions of CX leaders running on-premises contact centers, and provides a roadmap for taking advantage of the cloud, either partially or fully....
What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resource investment accordingly? This presentation provides a step-by-step blueprint for moving towards a risk-based approach to threat protection, regardless of which cybersecurity framework you adhere...
Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams haven't updated their IRPs since migrating their workloads to the cloud, and enabling many of their employees to work from home (WFH)....
Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience (CX) leaders know that by keeping customers elated, all other business metrics, including revenue and profitability, fall into place. Step 1 to ensuring customers are happy is to also ensure employees...
When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability,...
What does it really take to make IoT successful? This webinar addresses both the hard dollars and soft dollars involved in driving success with IoT. ...
In this episode, we drill down into the specific tools, technologies, and vendors that most closely align with success, and explain why....
IoT holds the promise of providing enterprise organizations with increased awareness, evolving insight, and the ability to take action in real time. But doing so effectively requires implementing best practices when it comes to deployment and operations. It means staffing and budgeting successfully, and rolling out...
Security testing of new application code is tedious, difficult, and complicated...
If you're like most organizations, your cloud initiative is well advanced. You're already using the cloud for the majority (56% or more) of your workloads, and you're already relying on more than one cloud provider. But if you're like most organizations, you're neglecting your multicloud cybersecurity...
With most enterprises engaging dozens of clouds--private and public, IaaS and SaaS--IT has to guide the enterprise in placing each workload in the right environment, and provide as much automation as possible in operationalizing that placement process. Join Nemertes as we share research data on...