On-Demand

The current coronavirus pandemic has forced many organizations to rapidly implement work from home programs. But how do organizations know if they have the right tools to support virtual work? And what insights do they require to ensure that employees are able to remain productive?...

This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost....

Is your contact center system working against you? Research shows that agents’ No. 1 goal is helping customers – and their No. 1 challenge is struggling with hard-to-use tools. Agent desktops often lack contextual, relevant data to help them promptly solve customer problems—and capitalize on...

Quantum computing. Quantum cryptography. What are they? Find out why vendors like IBM, Microsoft, Intel, and others are placing a bet on these technologies, and what they mean for enterprise technology. Join Nemertes' CEO and resident futurist Johna Till Johnson for a quarterly update on...