Digital Workplace

Enhancements to Microsoft Teams’ native capabilities as well as available SIP services will enable compliance with new regulations. Two new federal regulations, Kari’s Law and Section 506 of RAY BAUM’s Act, are set to take effect early next year. Each requires enterprise IT leaders to take...

At its third-annual customer event, Zoom showcased continued growth and a rapid evolution of meeting room videoconferencing options. Zoom Video Communications recently wrapped up its third-annual Zoomtopia conference, capping off an eventful year during which it continued its rapid growth trajectory, launched a phone offering, and...

Strategic partnership reflects the growing adoption of UCaaS and CCaaS, and is a positive move for both companies. The strategic partnership Avaya and RingCentral announced last week (see No Jitter coverage here and here) is remarkable in many ways, but perhaps most of all, reflects the...

With a toll fraud prevention and mitigation strategy, enterprises can identify and mitigate potential toll threats – sometimes before they even happen. As No Jitter contributor Joyce Osenbaugh noted earlier this year, telecom fraud is on the rise. The Communications Fraud Control Association (CFCA)’s annual survey...

Cisco and Microsoft have long been competitors in the enterprise collaboration space -- first in instant messaging, later in telephony and meeting platforms. Now, the competition is in team collaboration apps. Both offer similarly named and functioning applications: Cisco Webex Teams and Microsoft Teams, respectively. When...

The SIP trunking market continues to thrive, even as organizations move to the cloud. A funny thing happened on the way to cloud communications and contact centers – SIP trunking adoption grew. Nemertes’ recently published “Workplace Collaboration: 2019-20 Research Study” shows that more than 18% of...

UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to...

Recent stories should cause organizations to take another look at collaboration security. The focus of the collaboration industry over the last few weeks has been around security. The firestorm started when security researcher Jonathan Leitschuh published a detailed write-up covering vulnerabilities he had discovered in the...

After many years of hype, the age of videoconferencing has finally arrived. According to Nemertes’ “Visual Communications and Collaboration: 2018-19 Research Study” of more than 500 end-user organizations in North America, Europe, and Asia, more than 75% of participants had deployed, or planned to...

Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five best practices provide guidance on how to get the most out of a UCaaS provider's SLA. Service-level agreements are a critical part of a unified-communications-as-a-service contract. They should clearly state the conditions...

Johna Till Johnson, CEO and Founder of Nemertes Research, became the Content Committee Chair for the Wall Street Technology Association (WSTA®) in January of 2019. After almost two decades of working with the WSTA in various capacities – including during her previous role as Chief...