Research Blogs

Knowledge is power: The more intelligence a business has about its customers, the better it can customize and personalize engagements with them, resulting in higher CX ratings. The competitive edge that businesses glean from earning top customer ratings is driving many to design 360-degree customer views...

If your organization is moving to cloud, you're not alone. In our most recent Cloud and Cybersecurity research study, we note that 2019 is "the year of cloud". Specifically, 56% of workloads are now in cloud, versus 44% on prem, either within data centers, or...

In the wake of out most recent round of cloud and cybersecurity research, I've been thinking about the slow evolution of application security and the evocative, if misleading, concept of "zero trust." Trust and Application Security, v. 1.0 I am (to my occasional astonishment) old enough to...

You Are Already Multicloud; How's it Going? In point of fact, most organizations have been trivially multicloud for years. After all, about 97% have been using multiple SaaS providers for years. More recently, a majority - two-thirds, in Nemertes 2019-2020 Cloud and Cybersecurity Research Study -...

With a toll fraud prevention and mitigation strategy, enterprises can identify and mitigate potential toll threats – sometimes before they even happen. As No Jitter contributor Joyce Osenbaugh noted earlier this year, telecom fraud is on the rise. The Communications Fraud Control Association (CFCA)’s annual survey...

Should you outsource your SOC? As in so many things, the answer depends. In our most recent Cloud and Cybersecurity research study, we looked at which factors correlated to a cybersecurity organization's success, as measured by Mean Total Time to Contain (MTTC) security incidents.  We divided...

De-emphasizing the Data Center 2019 is the watershed year. For the first time, Nemertes' Cloud and Cybersecurity Research Study shows that the majority of enterprise production workloads live in external clouds now: 56% in IaaS, PaaS, and SaaS. (Gratifyingly, this result is in close accord with...

We spend a lot of time at Nemertes nailing down the metrics that define "success" for a particular initiative. To be useful, a success metric must be: Quantitative. If you can't measure it in numbers, it doesn't serve to measure progress. And if it's not something...

Omnichannel is on the rise. Organizations are adding new interaction channels for their customers. But adding new channels without integrating them may cause more frustration than satisfaction. Enter omnichannel. The technology enables contextual customer interaction information to pass between channels (agents or bots) in real-time, while also...

When it comes to cybersecurity, what differentiates highly successful enterprise technology organizations from their less successful counterparts can often be found in the metrics. Extremely effective cybersecurity organizations can detect a potential attack, determine whether it is or isn't an attack, and contain the damage...

A new Nemertes survey shows enterprises need to adopt third-party risk management programs that jettison manual checklists in favor of automated tools, hands-on risk assessments and dedicated risk teams. It's hardly news that the enterprise technology paradigm has shifted from on premises to cloud plus mobile....

Recent stories should cause organizations to take another look at collaboration security. The focus of the collaboration industry over the last few weeks has been around security. The firestorm started when security researcher Jonathan Leitschuh published a detailed write-up covering vulnerabilities he had discovered in the...