Webex Teams vs. Microsoft Teams: Comparing telephony options

By | April 4th, 2019|Blog, Unified Communications and Collaboration|

Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate. Microsoft and Cisco have pushed their respective Teams applications as a new model for employee engagement. Both are cloud-based and offer the ability for workgroups to [...]

Revisiting Team Messaging Security

By | March 26th, 2019|Blog, Unified Communications and Collaboration|

Fresh from Slack’s EKM announcement, key management was a big topic in my “Securing Your Team Messaging Data” session at Enterprise Connect. In my last No Jitter post, I discussed some of the challenges related to team messaging security, setting the stage for my session discussion last week at Enterprise Connect 2019 and foreshadowing Slack’s [...]

A Video Streaming Solution Is Only As Good As the Sum of Its Parts

By | March 19th, 2019|Blog, Unified Communications and Collaboration|

Picking the right video streaming solution for your organization requires careful consideration of myriad questions: How do I capture video? How do I manage video assets? How do I ensure high quality distribution across my network? In today’s market, individual solutions exist for all of these needs. A buyer can by a video capture or [...]

Are Your Team Messages Secure?

By | March 19th, 2019|Blog, Unified Communications and Collaboration|

The challenges related to enterprise team messaging security can be a big barrier to entry. The team messaging market continues to grow, with nearly 60% of the approximately 600 companies participating in Nemertes Research’s annual unified communications and collaboration study either already using or planning to deploy such apps by the end of 2019. As [...]

Business desk phones see changing role in the enterprise

By | February 20th, 2019|Blog, Unified Communications and Collaboration|

Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. The desk phone has gone through many changes over the years, evolving from rotary dials to push buttons to touchscreens. But are business [...]

Top ways unified communications in the cloud affects you

By | February 13th, 2019|Blog, Unified Communications and Collaboration|

Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team. IT organizations are rapidly evolving as they move from supporting on-premises applications hosted in corporate data centers, to unified communications in the cloud. Nemertes Research Group Inc.'s "Unified [...]

It’s Time to Take Another Look at E-911

By | January 31st, 2019|Blog, Unified Communications and Collaboration|

The advancement of Next-Generation 911 requires IT leaders to revisit their E-911 plans. Last week, Avaya held Engage, its annual customer, partner, analyst, and consultant event. As my fellow No Jitter writer Zeus Kerravala noted, the event largely centered on Avaya’s advancements around its cloud strategy. However, another announcement coming out of the event may [...]

Five Tips For Picking the Right UCaaS

By | January 30th, 2019|Blog, Unified Communications and Collaboration|

Unified Communications-as-a-Service (UCaaS) offers small businesses the opportunity to purchase an integrated set of communications and collaboration functions, all from a single provider, on a per-user subscription basis. Via the cloud delivery model, UCaaS eliminates capital costs associated with equipment purchase, as well as PSTN access contracts. As a result, more than 14% of organizations [...]

Think Big: Collaboration for Small Business

By | January 30th, 2019|Blog, Unified Communications and Collaboration|

While small businesses have unique business needs, when it comes to collaboration tools, they share a great deal in common with larger enterprises, including: Support for Digital Transformation: Small businesses often operate in dynamic, highly competitive markets, meaning that they must quickly embrace emerging technologies to gain competitive advantage, or to avoid being disrupted. Mobility: Small businesses [...]

Why You Need a Video Content Management System to Ensure Governance Success

By | January 22nd, 2019|Blog, Unified Communications and Collaboration|

In my previous blog I discussed the five components of a successful video governance strategy: Assessment, Access, Encryption, Approval, and Retention.  I discussed best practices for addressing each of these areas, but didn’t address the “how.” How you enforce security, governance, and retention policies requires a critical piece of infrastructure: A video content management system, or VCMS [...]