Upcoming Webinar – DCX [Ep.4]: Digital Transformation – Success Stories for Customer Engagement

By | |Webinars, Contact Center and Customer Engagement, Digital Transformation|

September 20, 2018 11am ET Register here Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed, can result in frustration and failure. In this [...]

Upcoming Webinar – WAN Economics: The Business of Disrupting Your WAN

By | |Free Report, Webinars, Cloud and Networking|

September 19, 2018 11am ET Register here Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN is among the [...]

Webinar Replay – Next-Generation Cybersecurity Architecture

By | |Free Report, Webinars, Security and Risk Management|

You've got firewalls, anti-malware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, mobile, and IoT resources. But how does it all come together? This webinar reveals what a next-generation security architecture looks like--and which technologies, and vendors, should be part of it. (View below...)

Webinar Replay – DCX Series [Ep. 3]: Customer Experience Metrics That Matter

By | |Webinars, Contact Center and Customer Engagement, Digital Transformation|

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In this third episode you will learn what makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall [...]

Webinar Replay – Cybersecurity Maturity: How Does Your Financial Firm Stack Up?

By | |Free Report, Webinars, Security and Risk Management|

Like most cybersecurity professionals, you probably think you do a pretty good job. But how good? After viewing this Webinar, you won't need to ask. We share a clear framework and interactive self-assessment that enables you to quickly and accurately score the maturity of your cybersecurity initiative--and compare yourself to other financial services firms. We [...]

Webinar Replay – Best Practices for Protecting Enterprise Data

By | |Free Report, Webinars, Security and Risk Management|

Thanks to cloud computing, the proliferation of endpoints, the emergence of new technologies and paradigms like IoT and Blockchain, enterprise data protection has undergone a paradigm shift. The challenge is no longer simply to classify and lock down structured data in protected on-premise environments. Today enterprise data managers need to protect data of all sorts [...]

Webinar Replay – DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience

By | |Webinars, Contact Center and Customer Engagement, Digital Transformation|

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn: How are companies organizing to transform CX? Who runs the projects, and who is on the teams? What is a typical budget for digital CX? What technologies [...]

Webinar Replay – UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider

By | |Webinars, Unified Communications and Collaboration|

The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor. Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we share [...]

Webinar Replay – DCX Series [Ep.1]: The Technologies & Vendors Driving Customer Engagement

By | |Webinars, Contact Center and Customer Engagement|

Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement. This first episode of our Digital Customer Experience series serves as [...]

Webinar Replay – UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star?

By | |Free Report, Webinars, Unified Communications and Collaboration|

Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes' 2018 Research Study: Visual Communications and Collaboration, this webinar provides: The [...]