Digital Customer Experience Webinars

Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience (CX) leaders know that by keeping customers elated, all other business metrics, including revenue and profitability, fall into place. Step 1 to ensuring customers are happy is to also ensure employees...

As companies increase their focus on the customer experience, contact centers are front-and-center to any technology decision. Nemertes conducted a study of 564 organizations to gather real-world operational costs and provider ratings. In this webinar, you'll learn: *How much do companies spend on contact center licensing...

This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost....

Is your contact center system working against you? Research shows that agents’ No. 1 goal is helping customers – and their No. 1 challenge is struggling with hard-to-use tools. Agent desktops often lack contextual, relevant data to help them promptly solve customer problems—and capitalize on...