Digital Customer Experience Webinars

Thanks to technology innovation, banking is undergoing significant transformation. Nemertes has studied transformations of hundreds of financial-services companies in the past three years. This webinar will focus on banking, with details on the actual transformations completed--and their results, measured quantitatively with metrics such as revenue...

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies,...

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In this third episode you will learn what makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And...