Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement. This first...
Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes' 2018...
While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring...
Digital transformation relies first and foremost on responsiveness to changing needs and conditions. In order to meet the challenges of digital transformation, IT needs to embrace automation at every level--and in order to do that, IT needs to approach automation differently than it has in...
Cybersecurity professionals do a great job when it comes to understanding, and mitigating, technical and functional risk. But CEOs and board members tend to think in terms of business risk. This webinar shows cybersecurity professionals how to articulate requirements in business terms. With that knowledge, they...
Despite widespread deployment of videoconferencing, organizations still struggle with achieving adoption, utilization, and positive impact on their organizations. In this webinar we share data from Nemertes' 2018 Research Study: Visual Communications and Collaboration to provide you with insight you need to achieve videoconferencing success. Specifically we...
Securing IoT isn't exactly like securing any other aspect of your infrastructure--but neither is it entirely different. Most companies, even leading-edge ones, are just beginning to figure this out, and are still struggling with putting in place an IoT security architecture, best practices, and framework. This...
At most organizations, conference rooms are less than perfect--and that affects the productivity of any meeting. Inconsistency is the cornerstone of meeting room space, whether it's the power outlet locations, wired or wireless connectivity, brand of digital whiteboard, or video conferencing capabilities. That's why many...
GDPR requires organizations to identify, classify, and protect personal information, but how do you prepare and protect against a possible breach if you don't know what data you have, where it lives, or how it's classified? In this informative webinar we discuss: GDPR data classification...
Artificial Intelligence, Machine Learning, Virtual Reality, and intelligent voice assistants offer the potential to drastically improve how people work with data and collaboration systems. In this webinar we share research on how organizations are: Evaluating and adopting AI and related technologies Building business cases to...
Without a solid collaboration strategy, organizations are very unlikely to succeed at digital transformation initiatives, particularly those that involve improved customer experience. The "customer" may be internal or external to the company. This webinar reviews key data and real-world scenarios that show why collaboration tools enable...
Team collaboration apps like Slack, Spark, Glip, and Microsoft Teams are taking the enterprise market by storm. Given the more than 20 apps now on the market, where do IT leaders begin? In this webinar series, we'll provide insight and guidance based on Nemertes' 2018 Unified...