This webinar reveals the results of Nemertes Research's latest comprehensive study on everything Unified Communications and Collaboration. We provide insights into the characteristics of a successful UCC strategy and also cover: • Optimal organizational and management strategies • Platform trends and use of the cloud • Cost comparisons...
Digital workplace initiatives broadly expand applications and customization available to employees. During this webinar, we cover: What is a digital workplace initiative, and the phases of deployment? What technologies and capabilities are included? Which vendors are the most critical? How soon will digital workplace initiatives...
Analytics--including machine learning and AI--is changing how security professionals approach cybersecurity. During this webinar we: Showcase the battle-tested strategies of the most successful information security organizations Survey the landscape of analytics-based security tools and solutions Walk through how to build a strategy based around current (and...
[vc_row][vc_column][vc_column_text] The world of communications and collaboration is transforming drastically. Rather than disjointed voice, video, IM, and document sharing tools, companies are moving toward team collaboration--Microsoft Teams, Cisco Spark, Slack, for the most part, in addition to RingCentral Glip, Avaya Equinox, and others. The big question: Which...
[vc_row][vc_column][vc_column_text]All the rage these days is about improving customer experience (CX). It's a cornerstone of any digital transformation strategy. But how, in practice, do companies do it? Which technologies are must-haves, particularly in the contact center, and which should be on the planning list? Nemertes Research...
The cloud-powered enterprise is powerful, flexible, agile -- and vulnerable. Its forgotten Achilles' Heel, for many organizations: the network. Using multiple clouds to juggle the work of the organization is now standard operating procedure, but a failure to take into account cloud's impact on WAN...
What is the Zero Trust security model and what should it mean to you? Learn about how leading-edge companies like Google and Amazon have re-invented cybersecurity, and in the process upended our most cherished beliefs about the roles of network access control (NAC), next-generation firewalls (NGFW)...
One of the top business goals for digital transformation is improving the customer experience—which ultimately leads to higher CSAT scores, better referrals, competitive advantage, and increased revenue. Technology leaders are uniquely positioned to resolve customer concerns and improve interactions with them. Digital transformation projects almost...
The top business goal for digital transformation is generating revenue. By investing in technology, process improvements and staff, organizations expect one outcome (among several) to be a revenue increase. Nemertes asked nearly 800 IT and business leaders how they achieved their revenue goals—along with metrics to...
The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, omnichannel, and artificial intelligence (AI). In this webinar we'll share the results...
You’re responsible for the digital transformation initiative. But where do you start? This webinar gives you insight into establishing or refining your digital transformation ecosystem, addressing the following issues: • What are the “must-haves” for successful digital transformation? • How do you address cultural issues, and pushback...
In today's cybersecurity environment, it's not if you'll be breached, it's when. Do you know how to respond to minimize damage, maintain brand strength, and shut down the intruders? This interactive Webinar walks participants through a step-by-step process for crafting an effective cybersecurity incident response...