Enterprise IT staff need to stop thinking of cloud solutions as islands of function and special cases and begin to think of pulling it all together into a cohesive multicloud. Join Nemertes CIO and Principal Research Analyst, John Burke, for Episode 2 of this series....
Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch. Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages. Learn how you...
What does it take for enterprise cybersecurity teams to "up their games" to the next level of cybersecurity? What does it mean to be a "successful" cybersecurity organization, and what technologies and practices does it take to become one? Join Nemertes CEO and Founder, Johna...
Contact centers are changing--drastically and swiftly. If you're not keeping pace--or exceeding it--you'll be at a competitive disadvantage. Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies. Join Nemertes President and Founder, Robin Gareiss....
Nearly 50% more companies are using or planning to use AI in their customer engagement initiatives. Nemertes recently studied how 518 companies are using AI and analytics to improve their customer experiences. This webinar details: • How these companies use AI • What measurable improvements...
Shifting to a zero-trust model is imperative if your goal as a cybersecurity professional is to get away from the perimeter-based model. But: • What are the components of zero trust, and what does it take to implement them? • What should you do first, second, and...
As the Internet morphs into the Internet of Things, criminals are increasingly causing physical damage by virtual attacks. This webinar reviews the landscape of physical cyberattacks, and provides a blueprint for protecting against them....
IT and business leaders are evolving in how they measure the success of their collaboration initiatives. Whereas once they focused on performance metrics like uptime and repair, today they are driven to demonstrate the value that collaboration investments bring to operations and the bottom line....
Whether moving to UCaaS or hosted services, successfully moving calling platforms to the cloud requires addressing PSTN connectivity, management, and network performance among other things. Failure to do so can lead to poor performance, unhappy employees, and high operating costs. In this webinar we'll share insight...
Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data. But how to do organizations successfully adopt team collaboration? How do they integrate...
The future is programmable, and everyone in the IT organization will have to be ready to code in order to keep things charging ahead. They won't all be writing in Go or Ruby or Python but they'll be writing and maintaining code constantly to tailor,...
What really works when it comes to protecting your IoT network? There's plenty of advice out there, but which best practices correlate with successful IoT initiatives? This webinar provides actionable guidance based on Nemertes' global study on 403 enterprise users of IoT....