As IT and business leaders evaluate their how to use AI to improve customer experience, one of the biggest roadblocks is funding. This webinar provides step-by-step guidance on finding stakeholders to fund the projects, with specific data on how much companies are spending today on their...
5G is here. But what does it mean, and how can a new wireless standard transform enterprise organizations? Find out here. We'll delve into the changes 5G brings to wireless services, and how those changes will affect businesses today and going forward. And we'll provide...
A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews. Crafting that perfect story requires an expanded mindset about what comprises “marketing.” In this webinar,...
This webinar drills down into the emerging technologies that successful cybersecurity organizations are deploying to protect their firms. Find out what works, what's a waste of resources--and how to deploy the technologies that work....
Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting. Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions. In this webinar, learn how successful organizations are using analytics to...
With most IT work being done in the cloud, what does it mean to be successful and what are the characteristics of highly successful cloud enterprises? Join Nemertes CIO and Principal Research Analyst, John Burke, for Episode 3 of this series....
Seeking a SOC? The Time is Right! If you're like most enterprise security professionals, you know you need a security operations center (SOC). But should you build out your own, engage a third party, or take a hybrid approach? This webinar provides you with the...
Enterprise IT staff need to stop thinking of cloud solutions as islands of function and special cases and begin to think of pulling it all together into a cohesive multicloud. Join Nemertes CIO and Principal Research Analyst, John Burke, for Episode 2 of this series....
Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch. Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages. Learn how you...
What does it take for enterprise cybersecurity teams to "up their games" to the next level of cybersecurity? What does it mean to be a "successful" cybersecurity organization, and what technologies and practices does it take to become one? Join Nemertes CEO and Founder, Johna...
Contact centers are changing--drastically and swiftly. If you're not keeping pace--or exceeding it--you'll be at a competitive disadvantage. Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies. Join Nemertes President and Founder, Robin Gareiss....
Nearly 50% more companies are using or planning to use AI in their customer engagement initiatives. Nemertes recently studied how 518 companies are using AI and analytics to improve their customer experiences. This webinar details: • How these companies use AI • What measurable improvements...