Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies,...
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed, can result in frustration and failure. In...
Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN...
You've got firewalls, anti-malware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, mobile, and IoT resources. But how does it all come together? This webinar reveals what a next-generation security architecture looks like--and which technologies, and vendors, should...
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In this third episode you will learn what makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And...
Like most cybersecurity professionals, you probably think you do a pretty good job. But how good? After viewing this Webinar, you won't need to ask. We share a clear framework and interactive self-assessment that enables you to quickly and accurately score the maturity of your...
Thanks to cloud computing, the proliferation of endpoints, the emergence of new technologies and paradigms like IoT and Blockchain, enterprise data protection has undergone a paradigm shift. The challenge is no longer simply to classify and lock down structured data in protected on-premise environments. Today...
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn: How are companies organizing to transform CX? Who runs the projects, and who is on the teams? ...
The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor. Nemertes has researched what companies actually spend on UCC...
Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement. This first...
Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes' 2018...
While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring...