February 22, 2018
More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty.
One area ripe for transformation may seem mundane on the surface. But two-thirds of organizations are engaged in, planning for or evaluating "conference rooms of the future" projects, according to Nemertes data.
By streamlining collaboration technology and physical features of conference rooms, meetings become more efficient, and teams make decisions faster -- potentially boosting revenue and improving competitiveness.
One of the initial challenges, however, is determining who will run the projects. Typically, the battle is between IT and the facilities management team. At many organizations, IT is trying to gain control of these projects in order to make the technology consistent across the enterprise.
Don't ignore the most basic capabilities
IT leaders launching or evaluating projects for conference rooms of the future need to consider several factors.
Because meeting rooms are becoming technology centers, IT must control the projects, while working with the facilities team to assist with physical wiring, deliveries, installations, local regulations and other items. IT must also work with business units to gather certain requirements based on the type of meeting room, whether it's an auditorium, large conference room, huddle room or individual office.
Oftentimes, the most important improvements involve the most basic capabilities. All rooms, regardless of size, need high-speed network connectivity, high-quality sound and video, reliable endpoints and power accessibility for all participants. Surprisingly, many rooms do not offer these basic components.
Another common problem is organizations may have multiple web conferencing platforms, and employees are not sure which one to use.
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