Oct 13, 2020 Five Best Practices for Unified Communications Management
Unified communications management encompasses the policies, procedures, and tools for both administration and operations management of calling, messaging, and meeting applications. A successful UC management strategy must accomplish the following goals:
- Provide IT operations staff with insight into real-time performance of voice and video, and enable both proactive identification of potential issues before they occur, as well as rapid recovery from outages and/or performance problems that do arise
- Optimize the day-to-day management of UC applications to reduce operational cost, save time, and enable IT staff to avoid time consuming repetitive tasks
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