Five Tips for Successful UC Deployments

Five Tips for Successful UC Deployments

Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region.

To determine what makes for a successful strategy, we first had to define success. We established a success group by uncovering those who had measured quantifiable examples of business benefit such as revenue increases, cost savings, or productivity gains as a result of their collaboration investments. We then analyzed our data to determine what those within our success group do differently from those outside of it. Here are five key correlations:

  1. Best of Breed Strategy:While most participants (46%) rely on a single primary UCC vendor, those who adopt a best-of-breed strategy, enabling selection of collaboration apps that best meet identified need, are more likely to be successful. A best-of-breed strategy avoids vendor lock-in, and allows organizations the flexibility to deploy emerging applications that deliver demonstrable value.
  2. Use a Hybrid Architecture:The age of cloud is here with just 35.7% of participants now relying only on on-premises UC platforms. More than a third of on-premises users are moving to, or evaluating a move to cloud. Successful organizations are more likely to use a hybrid approach enabling them to move to cloud only where and when it makes sense. They may continue to leverage on-premises platforms until there is a clearly identifiable business benefit to moving to the cloud.

…Continue reading at kurmi-software.com.