How Administration, Provisioning Tools Play a Role in Cloud Workplace Collaboration

How Administration, Provisioning Tools Play a Role in Cloud Workplace Collaboration

You’re moving to the cloud to hand off management, monitoring, and administration to a trusted third party. Out of sight, out of mind, right? Not so fast!

Even in cloud environments, you likely will continue to manage provisioning and administration for employees, and potentially customers. At the very least, you will want oversight into what your cloud partner is doing and have executive dashboards to track service utilization, permissions, and more.

For years, companies have been using specialty management tools for their on-premises voice and unified communications deployments. As they move to cloud services, the need for management and monitoring tools continues, even though the emphasis may be on different tasks.

Organizations using specialty tools for their cloud services use them for both performance management (67.5%) and administration management (55.8%), according to Nemertes 2019-20 Workplace Collaboration research study.

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