Sep 22, 2020 How to Optimize Collaboration Apps in 2 Simple Steps
With remote digital workplaces here to stay, IT leaders must make sure their collaboration technology enables rather than hampers employee productivity. But doing so requires data, reporting, and actionable insights to understand what’s working and what’s not.
More than six months after COVID-19 stay-at-home orders began, companies still have 56% of their employees working from home full time and another 24.8% working from home part-time. The remote work environment has drastically increased organizational reliance on collaboration applications.
In order for those applications to work optimally, they require oversight enabled by performance management tools. IT administrators are adding more and better tools to help with many areas of collaboration management, monitoring, and reporting—including remote worker provisioning, app utilization, collaboration security enforcement, and performance monitoring, to name a few.
Two key capabilities to help IT staffs more effectively manage collaboration apps include reporting and automation.
Collaboration Reporting Requirements
Regardless of what companies are managing or monitoring, they must regularly review reports and notifications. Doing so enables them to determine whether to take action immediately, in the near term, or not at all. Reporting also helps executive leadership understand the value collaboration applications bring to employees and customers.
Broadly speaking, there are two types of reports that organizations use to improve the effectiveness and performance of collaboration applications.
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