Is 2020 the Year We Say Goodbye to the Desktop Phone?

Is 2020 the Year We Say Goodbye to the Desktop Phone?

The short answer is “no,” but that doesn’t mean you don’t need a proactive strategy addressing the changes in how people use voice.

When I think about the last 10 years or so in the unified communications market, there are usually two questions that come up time and again: “Is this the year of video conferencing?” And, “Is the desktop phone dead?”

I think, given the growth of the video conferencing market over the last few years, we can finally put that first question to rest. But what about the second? As we head into 2020 are desktop phones still relevant? Or, will the shift to mobile-first and/or software client-focused strategies finally kill the desktop phone once and for all?

Rather than teasing an answer, let me say up front, and flat out: The desktop phone is NOT dead. I repeat, the desktop phone is NOT dead. But it is no longer as important as it once was. According to Nemertes’ research, approximately 19% of organizations are reducing their desktop phone deployments. However, 17.4% are increasing them as well.

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