Latest Research

Unified Communications and Collaboration: 2018 Research Study

Nemertes annual study on unified communications and collaboration is based on in-depth interviews with enterprise collaboration leaders It captures adoption

The Cloud Communications Imperative

Executive Summary Many IT leaders increasingly recognize that on-premises platforms, with long upgrade cycles and substantial administration requirements, no longer

Crafting a Cybersecurity Incident Response Policy: Doing it Right

Executive Summary Every organization needs a cybersecurity Incident Response Policy (IRP) But understanding what goes into one—even with the assistance

Digital Transformation Primer

Executive Summary IT and/or business leaders responsible forthe Digital Transformation (DT) initiatives at their organizations have a lot of factors

Go Digital, Make More Money

Executive Summary At the start of any digital transformation initiative, IT and business leaders must map out the structure for

Bolstering Customer Experience

Executive Summary Nearly 70% of companies cite “improving customer experience” as the business goal of their digital transformation projects Several

Cisco Spark vs. Microsoft Teams

Team collaboration applications offer an improved way for workgroups to collaborate and share information In many cases, they eliminate internal

Nemertes 2017-18 Cloud and Networking Benchmark

Through both carefully-crafted surveys and in-depth interviews with data center, cloud, and network leaders and professionals, Nemertes has captured a

Reinventing the Whiteboard

The nearly ubiquitous whiteboard has proven itself to be a valuable tool for teams working together in a meeting space

It’s Time to Apply Marketing to IT

Nirvana for an IT professional is delivering an incredible new service that has profound impact on his or her company,

2017/18 Contact Center and Customer Engagement Benchmark

Nemertes' Contact Center and Customer Engagement Benchmark details real-world adoption of key contact center technologies including omnichannel, analytics, customer measurement

Optimal UCC Performance Vital to Digital Transformation Success

Executive Summary Nearly 70% of organizations have a digital transformation initiative underway In order for those projects to be successful,

The Business Benefits of Cloud: Realize, Virtualize, Optimize

Building a business case around moving to cloud—and making the infrastructure and application changes necessary to support this move—shouldn’t be

Achieving UC Success via Consolidation

Executive Summary Driven by the need to improve usability, simplify management, reduce integration challenges, and minimize operating costs, an increasing

Nemertes Annual Digital Transformation 2017-18

A detailed global study examining digital transformation adoption in all sizes of organizations The study covers organizational strategies, budgets, and

The Move to The Cloud

IT Spending Outlook

UC Landscape Changing

Reducing Skype for Business Costs via Proactive Management

The more enterprises embrace the benefits of Unified Communications and Collaboration (UCC), the more complex it is for IT professionals