Latest Research

UCC 2018 Research Study: Total Cost of Operations & Vendor Ratings

The best advice on which technology providers to use typically comes from those already using them In this study, Nemertes

Supercharge Digital Transformation

Executive Summary Digital transformation is all the rage among business and technology leaders Truly transforming takes significant planning, discipline, and

The Network’s Cloud-like Future: SD- WAN to Networks as a Service

Executive Summary IT and the enterprise need the network to be delivered like a service and managed accordingly—to create a

Five Ways to Grow Your UCaaS Business

The communications and collaboration market is going through a revolutionary transformation As buyers shift to the cloud, they increasingly demand

Finding the Best UCC Provider

Selecting the right Unified Communications and Collaboration (UCC) provider is a big and complex decision So much so that 7%

Building a Successful Contact Center

Building a successful contact center requires looking at a variety of factors covering both organizational and technology strategy to determine

Nemertes Research Roadmap 2018

The Nemertes 2018 Research Roadmap provides an overview of upcoming research projects To discuss this research in further detail, please

Top 5 Things To Do To Make Your Cloud Migration Succeed

To succeed in migrating work into the cloud, IT leaders need to embrace some fundamental principles and practices: Have a

Connecting Tomorrow’s Virtual Desktop

Virtual Desktop Infrastructure (VDI) has been “the next big thing” for more than a decade now Most organizations of any

Unified Communications and Collaboration: 2018 Research Study

Nemertes annual study on unified communications and collaboration is based on in-depth interviews with enterprise collaboration leaders It captures adoption

The Cloud Communications Imperative

Executive Summary Many IT leaders increasingly recognize that on-premises platforms, with long upgrade cycles and substantial administration requirements, no longer

Crafting a Cybersecurity Incident Response Policy: Doing it Right

Executive Summary Every organization needs a cybersecurity Incident Response Policy (IRP) But understanding what goes into one—even with the assistance

Digital Transformation Primer

Executive Summary IT and/or business leaders responsible forthe Digital Transformation (DT) initiatives at their organizations have a lot of factors

Go Digital, Make More Money

Executive Summary At the start of any digital transformation initiative, IT and business leaders must map out the structure for

Bolstering Customer Experience

Executive Summary Nearly 70% of companies cite “improving customer experience” as the business goal of their digital transformation projects Several

Cisco Spark vs. Microsoft Teams

Team collaboration applications offer an improved way for workgroups to collaborate and share information In many cases, they eliminate internal

Nemertes 2017-18 Cloud and Networking Benchmark

Through both carefully-crafted surveys and in-depth interviews with data center, cloud, and network leaders and professionals, Nemertes has captured a

Reinventing the Whiteboard

The nearly ubiquitous whiteboard has proven itself to be a valuable tool for teams working together in a meeting space

It’s Time to Apply Marketing to IT

Nirvana for an IT professional is delivering an incredible new service that has profound impact on his or her company,

2017-18 Contact Center and Customer Engagement Benchmark

Nemertes' Contact Center and Customer Engagement Benchmark details real-world adoption of key contact center technologies including omnichannel, analytics, customer measurement

Optimal UCC Performance Vital to Digital Transformation Success

Executive Summary Nearly 70% of organizations have a digital transformation initiative underway In order for those projects to be successful,

The Business Benefits of Cloud: Realize, Virtualize, Optimize

Building a business case around moving to cloud—and making the infrastructure and application changes necessary to support this move—shouldn’t be

Achieving UC Success via Consolidation

Executive Summary Driven by the need to improve usability, simplify management, reduce integration challenges, and minimize operating costs, an increasing

Nemertes Annual Digital Transformation 2017-18

A detailed global study examining digital transformation adoption in all sizes of organizations The study covers organizational strategies, budgets, and