Latest Research

Accelerating Collaboration for Small Businesses

The collaboration needs of small businesses have many similarities, but often several differences when compared to those of larger organizations

Raising the Bar on Communications Security

When it comes to securing communications infrastructure, there’s good news and bad news The good news is that awareness of

Bringing Videoconferencing to the Huddle Space

The rise of open workspaces has created a demand for huddle rooms in which team members can gather to collaborate

Real-World Success With Digital Customer Experience (DCX)

Organizations around the globe are finding measurable success with their Digital Customer Experience (DCX) initiatives The metrics are so compelling,

Solid Customer Experience Relies on Well-Managed Communications

For years, organizations have relied upon third-party specialist tools to monitor and manage performance of their Unified Communications and Collaboration

E911 Location Management: No Time To Wait

When your employees call 911, will first responders know where to find them? An increasingly distributed workforce, making calls from

Cybersecurity Maturity by the Numbers

Presentation for cybersecurity maturity model

Securing Your Video Content Assets

Video streaming is rapidly growing within the modern enterprise, with more than half now supporting live streaming of events, news,

Business Value Matrix: UC Management

As companies evaluate their Unified Communications and Collaboration (UCC) strategies, many are moving toward cloud-based services, according to the Nemertes

Omnichannel Accelerates Contact Center Success Factors

As organizations increasingly focus on improving the Digital Customer Experience (DCX), one initiative that is delivering measurable success is the

Moving Beyond the Whiteboard

Touchscreen collaboration platforms offer the opportunity to improve collaboration within workgroups and distributed teams resulting in a demonstrated ability to

Emerging Trends in Cloud UC Models

More than one-third of companies (36%) have a formal Digital Customer Experience (DCX) strategy and another 49% are planning one

Nemertes IoT Research Study 2019

Research study benchmark/survey deck for Nemertes' 2019 IoT study A detailed global study examining how enterprise organizations are implementing IoT--and

Choosing the Right Communications Partner

End-user organizations are engaging in digital transformation initiatives designed to improve internal workflows and collaboration, as well as deliver new

AI-Enabled Analytics Drives Digital Customer Experience Initiatives

Scan the news online, on social media, or in paper format, and it won’t take more than a few minutes

Next-Generation Customer Experience

The interactions customers have with companies are transforming—and quickly Indeed, 85% of companies have developed or are planning to develop

How To Stream Video Without Killing Your Network

Say the words “live video broadcast” to IT leaders and they are likely to cringe at the thought of having

Achieving Agility with Cloud UC

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a

Navigating the Pathway to Cloud UC

Enterprise IT leaders increasingly want to adopt cloud-based unified communications and collaboration services to take advantage of their flexibility to

Optimal Cloud Operations

The debate is over Cloud won Virtually every organization is using some form of cloud and most are placing an

Still Cheaper, Faster, Better: Making the Business Case for SD-WAN in 2019

SD-WAN is a potential game-changer for wide area networking—on the same level as server virtualization has been for the data

Nemertes Research Roadmap

Nemertes conducts detailed, global research throughout the year The Research Roadmap provides a detailed look at topics planned for 2018-2019

Nemertes Research Roadmap 2018-2019

Nemertes conducts detailed, global research throughout the year The Research Roadmap provides a detailed look at topics planned for 2018-2019

Firewall, You’re Fired!

Most CISOs have heard about zero-trust security Leading-edge digital native organizations including Google have re-invented cybersecurity, and in the process