Latest Research

Emerging Trends in Cloud UC Models

More than one-third of companies (36%) have a formal Digital Customer Experience (DCX) strategy and another 49% are planning one

Nemertes IoT Research Study 2019

Research study benchmark/survey deck for Nemertes' 2019 IoT study A detailed global study examining how enterprise organizations are implementing IoT--and

Choosing the Right Communications Partner

End-user organizations are engaging in digital transformation initiatives designed to improve internal workflows and collaboration, as well as deliver new

AI-Enabled Analytics Drives Digital Customer Experience Initiatives

Scan the news online, on social media, or in paper format, and it won’t take more than a few minutes

Next-Generation Customer Experience

The interactions customers have with companies are transforming—and quickly Indeed, 85% of companies have developed or are planning to develop

How To Stream Video Without Killing Your Network

Say the words “live video broadcast” to IT leaders and they are likely to cringe at the thought of having

Achieving Agility with Cloud UC

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a

Navigating the Pathway to Cloud UC

Enterprise IT leaders increasingly want to adopt cloud-based unified communications and collaboration services to take advantage of their flexibility to

Optimal Cloud Operations

The debate is over Cloud won Virtually every organization is using some form of cloud and most are placing an

Still Cheaper, Faster, Better: Making the Business Case for SD-WAN in 2019

SD-WAN is a potential game-changer for wide area networking—on the same level as server virtualization has been for the data

Nemertes Research Roadmap

Nemertes conducts detailed, global research throughout the year The Research Roadmap provides a detailed look at topics planned for 2018-2019

Nemertes Research Roadmap 2018-2019

Nemertes conducts detailed, global research throughout the year The Research Roadmap provides a detailed look at topics planned for 2018-2019

Firewall, You’re Fired!

Most CISOs have heard about zero-trust security Leading-edge digital native organizations including Google have re-invented cybersecurity, and in the process

2019: The Year of SD-WAN

SD-WAN is experiencing explosive growth in interest as the technology, vendors, and service provider offerings all mature 2019 will be

Nemertes WAN Economics Research Study 2018-19

The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of

DCX Part 1: Building the Customer Framework – A taxonomy of technologies for accelerating customer experience

Delivering top-notch customer care is becoming more complex—and more vital—by the minute, with a plethora of technology options to address

The New Secure Virtualized Network – Part 2: Streamlining Complexity

Large data center environments accrete layers of solutions that overlap functionally over time Assessing the current solution set with an

Digital Customer Experience: 2018-19 Research Study

A detailed global study examining how digital transformation is changing customer experience and engagement The study covers success metrics, organizational

Blending On-Prem and Cloud for Digital Transformation

Digital transformation is driving organizations to rapidly consider, and in many cases adopt new technologies to improve internal workflows, enhance

Shrinking the Stack with the New SDN: Automate, centralize control, and shed some unsightly pounds of network gear

Software Defined Networking (SDN), with a shift to focusing on programmability and the virtualization of networks, network functions, and appliances,

Visual Communications and Collaboration: 2018 Research Study

The Nemertes 2018-19 Visual Communications and Collaboration study captures insight into enterprise adoption and successful strategies for the following: -

The New Secure Virtualized Network: Software definition and zero trust are reshaping both networking and security. Here’s how.

Executive Summary Both wide-area networking and cybersecurity are undergoing major paradigm shifts In the wide area, companies are increasingly deploying

Collaboration Apps Drive Efficiency: Workers gain 7.8 hours of weekly productivity using tools

Executive Summary As humans, we always want to improve, whether it’s driving the next big innovation or simply figuring out

Blockchain for Enterprises: Part 1

Executive Summary Unless you’ve been hiding under a rock for the past five years, you’re aware of the buzz around