Latest Research

Digital Customer Experience: 2018-19 Research Study

A detailed global study examining how digital transformation is changing customer experience and engagement The study covers success metrics, organizational

Blending On-Prem and Cloud for Digital Transformation

Executive Summary Digital transformation is driving organizations to rapidly consider, and in many cases adopt new technologies to improve internal

Shrinking the Stack with the New SDN: Automate, centralize control, and shed some unsightly pounds of network gear

Executive Summary Software Defined Networking (SDN), with a shift to focusing on programmability and the virtualization of networks, network functions,

Visual Communications and Collaboration: 2018 Research Study

The Nemertes 2018-19 Visual Communications and Collaboration study captures insight into enterprise adoption and successful strategies for the following: -

The New Secure Virtualized Network: Software definition and zero trust are reshaping both networking and security. Here’s how.

Executive Summary Both wide-area networking and cybersecurity are undergoing major paradigm shifts In the wide area, companies are increasingly deploying

Collaboration Apps Drive Efficiency: Workers gain 7.8 hours of weekly productivity using tools

Executive Summary As humans, we always want to improve, whether it’s driving the next big innovation or simply figuring out

Blockchain for Enterprises: Part 1

Executive Summary Unless you’ve been hiding under a rock for the past five years, you’re aware of the buzz around

Nemertes Research Roadmap

Nemertes conducts detailed, global research throughout the year The Research Roadmap provides a detailed look at topics planned for 2018

SD-WAN for Digital Transformation: Making the WAN the Easy Part with Automation, Policy-Based Management, and Abstracted Connectivity

Executive Summary Digital Transformation (DT) initiatives harness technology, especially emerging technologies, to drive business value by raising revenues, decreasing costs,

UCC 2018 Research Study: Team Collaboration

Nemertes' annual study on unified communications and collaboration is based on in-depth interviews with enterprise collaboration leaders This Team Collaboration

The True Cost of Cloud

Most organizations now use the public cloud: 626% use or plan to use IaaS in production; 53% for PaaS However,

UCC 2018 Research Study: Total Cost of Operations & Vendor Ratings

The best advice on which technology providers to use typically comes from those already using them In this study, Nemertes

Supercharge Digital Transformation

Executive Summary Digital transformation is all the rage among business and technology leaders Truly transforming takes significant planning, discipline, and

The Network’s Cloud-like Future: SD- WAN to Networks as a Service

Executive Summary IT and the enterprise need the network to be delivered like a service and managed accordingly—to create a

Five Ways to Grow Your UCaaS Business

The communications and collaboration market is going through a revolutionary transformation As buyers shift to the cloud, they increasingly demand

Finding the Best UCC Provider

Selecting the right Unified Communications and Collaboration (UCC) provider is a big and complex decision So much so that 7%

Building a Successful Contact Center

Building a successful contact center requires looking at a variety of factors covering both organizational and technology strategy to determine

Nemertes Research Roadmap 2018

The Nemertes 2018 Research Roadmap provides an overview of upcoming research projects To discuss this research in further detail, please

Top 5 Things To Do To Make Your Cloud Migration Succeed

To succeed in migrating work into the cloud, IT leaders need to embrace some fundamental principles and practices: Have a

Connecting Tomorrow’s Virtual Desktop

Virtual Desktop Infrastructure (VDI) has been “the next big thing” for more than a decade now Most organizations of any

Unified Communications and Collaboration: 2018 Research Study

Nemertes annual study on unified communications and collaboration is based on in-depth interviews with enterprise collaboration leaders It captures adoption

The Cloud Communications Imperative

Executive Summary Many IT leaders increasingly recognize that on-premises platforms, with long upgrade cycles and substantial administration requirements, no longer

Crafting a Cybersecurity Incident Response Policy: Doing it Right

Executive Summary Every organization needs a cybersecurity Incident Response Policy (IRP) But understanding what goes into one—even with the assistance

Digital Transformation Primer

Executive Summary IT and/or business leaders responsible forthe Digital Transformation (DT) initiatives at their organizations have a lot of factors