Navigator360 Agenda

Monday May 18, 2020

5:00 PM- 7:30 PM

Registration

Fifth Floor Foyer
7:00 PM – 8:30 PM

Welcome Reception and Dinner

South Terrace

Tuesday, May 19, 2020

7:30 AM – 8:30 AM

Breakfast and Networking

South Terrace
8:30 AM – 8:45 AM

Welcome and Opening Remarks

Salomé M. Krell, Director of Innovation, Nemertes Research

King Charles Ballroom
8:45 AM – 9:30 AM

Keynote: A Look Into The Future of Enterprise Technology

Johna Till Johnson, CEO and Founder, Nemertes Research
Robin Gareiss, President and Founder, Nemertes Research

AI and machine learning will be commonplace. Bots and digital agents will be so integrated into the workforce that we’ll have forgotten about the days before they were there. Every device, application, interaction, and creature will be instrumented (often multiply so), and IoT will simply be “the Internet”.

But what wlll life really be like in 2025 and beyond? How will enterpirses function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new world?

King Charles Ballroom
9:30 AM – 10:00 AM

Platinum Sponsor Keynote:

COMING SOON

King Charles Ballroom
10:00 AM – 10:15 AM

Break

10:15 AM – 10:45 AM

The Technologies that Deliver Success

John Burke, CIO and Principal Research Analyst, Nemertes Research
Irwin Lazar, Vice President and Service Director, Nemertes Research

Nemertes research focuses on quantifying the benefits of emerging technologies. We develop correlations that show the technologies and deployment approaches that successful organizations are taking, and what results they are seeing from their investments. In this sessions we’ll share our success methodology, and examples of collaboration, customer engagement, cloud, network, and security technologies that correlate with success.

King Charles Ballroom
10:45 AM – 11:45 AM

IT Leaders Roundtable: Transformers in Action

Four IT leaders will discuss how they have transformed their organizations. What worked, what didn’t, and what are the key lessons they have learned to help your technology transformation run more smoothly?

King Charles Ballroom
11:45 AM – 12:15 PM

Platinum Sponsor Keynote:

COMING SOON

King Charles Ballroom
12:15 PM – 1:45 PM

Lunch and Networking

South Terrace

Afternoon Sessions

1:45 PM – 2:15 PM

Keynote Speaker:

COMING SOON

King Charles Ballroom
2:15 PM – 2:45 PM

Organizing for Success

Robin Gareiss, President and Founder, Nemertes Research

Navigating the waters when it comes to organizational structures are choppy at best. For companies planning for transformation, it’s imperative to start with the right leadership, organizational structure, and analytics to know if what you’re doing is optimal. Nemertes will provide guidance on 5 key best practices for the best org structure.

King Charles Ballroom
2:45 PM – 3:00 PM

Break

3:00 PM – 4:30 PM

Breakout Track 1: Collaboration and Customer Engagement

Del Prado
3:00 PM – 3:30 PM

An AI Reality Check

Robin Gareiss, President and Founder, Nemertes Research
Irwin Lazar, Vice President and Service Director, Nemertes Research

AI is everywhere in collaboration and customer engagement, but separating hype from reality requires a careful analysis of what AI delivers and how it can deliver quantifiable business value. In this session we’ll discuss:
• What AI actually brings to collaboration and customer engagement
• Is AI a feature or a product?
• How are companies using AI and how successful are they?
• How are organizations approaching issues including privacy, governance, and security?

Del Prado
3:30 PM – 4:30 PM

IT Leaders Roundtable: The Promise and Reality of AI

Moderated by:
Robin Gareiss, President and Founder, Nemertes Research
Irwin Lazar, Vice President and Service Director, Nemertes Research

Hear from IT leaders across a range of industries as they share their views on what AI brings to collaboration and customer engagement, how they are evaluating and potentially adopting AI within their organizations, how they view the hype around AI, how they are addressing security and privacy concerns.

Del Prado
3:00 PM – 4:30 PM

Breakout Track 2: Cybersecurity

Buena Vista
3:00 PM – 3:45 PM

Secure Identity-Driven-Infrastructure: The Foundation for Transformation

Johna Till Johnson, CEO and Founder, Nemertes Research
John Burke, CIO and Principal Research Analyst, Nemertes Research

Infrastructure’s not always sexy, but it’s essential. As enterprises transform via the use of AI, IoT, the cloud-mobile paradigm and an ever-more-sophisticated array of client devices, how should the infrastructure evolve? How should IT architect, design, and operate an infrastructure that’s optimized for today’s (and tomorrow’s) always-on, any-to-any organization?

And just as importantly, how can IT secure this infrastructure?

This session provides the highlights of how to craft a Secure Identity-Driven Enterprise that puts the right applications and data in front of employees, flexibly secures their access to systems and data, and evolves as the enterprise’s needs change. We’ll review key technologies, positions, and practices needed to succeed in delivering SIDE for the next 5 years.

Buena Vista
3:45 PM – 4:30 PM

IT Leaders Roundtable: Challenges in Shifting to Zero-Trust

Moderated by:
Johna Till Johnson, CEO and Founder, Nemertes Research
John Burke, CIO and Principal Research Analyst, Nemertes Research

Zero-Trust requires that IT define a trust map for the enterprise and then enforce it using any and all security tools available. It is a multiyear, multifaceted, challenging transformation of security thinking and harnessing of security infrastructure. These technology leaders from across a range of industries will discuss how they have started down this path, how far they have gotten, what challenges they have faced and how they have gotten past them.

Buena Vista
4:30 PM – 6:00 PM

Nemertes 1:1 Meetings/Networking

Schedule a 30-minute session with a Nemertes Analyst to discuss enterprise technology issues in your organization.

6:00 PM – 7:00 PM

Executive Women in IT Reception

South Terrace
7:00 PM – 7:30 PM

Cocktails

South Terrace
7:30 PM – 9:00 PM

Dinner

King Charles Ballroom

Wednesday, May 20, 2020

8:00 AM – 9:00 AM

Breakfast and Networking

South Terrace
8:00 AM – 9:00 AM

Nemertes 1:1s

Schedule a 1:1 meeting with a Nemertes analyst

9:00 AM – 11:00 AM

Post Conference Workshop:
Step-by-Step Roadmap to Stellar Employee and Customer Engagement

Robin Gareiss, President and Founder, Nemertes Research
Irwin Lazar, Vice President and Service Director, Nemertes Research

IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs.

Del Prado
9:00 AM – 11:00 AM

Post Conference Workshop:
SIDE in Depth – What It Is and How to Get There

Johna Till Johnson, CEO and Founder, Nemertes Research
John Burke, CIO and Principal Research Analyst, Nemertes Research

Enterprise IT needs to focus on how to get from where it is to a resilient, reliable, and sustainable multicloud service-delivery infrastructure. This workshop will focus on guiding attendees in building out an architecture and roadmap for using, integrating, managing, and securing a multicloud environment, based on our 2019-2020 research studies in cloud and cybersecurity, WAN economics and SD-WAN, identity-drivben infrastructure, and IOT. It will combine high-level principles and goals with detailed, data-driven touchpoints to add to architectures and roadmaps, spanning technology, teams, positions, and budgets.

Buena Vista