Navigator360 Agenda

Tuesday June 23, 2020

10:00 AM- 10:30 AM CT










10:30 AM – 11:00 AM CT

Keynote Presentations:

Nemertes Presentation – A Look Into The Future of Enterprise Technology

AI and machine learning will be commonplace. Bots and digital agents will be so integrated into the workforce that we’ll have forgotten about the days before they were there. Every device, application, interaction, and creature will be instrumented (often multiply so), and IoT will simply be “the Internet”.

But what will life really be like in 2025 and beyond? How will enterprises function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new world?

Platinum Sponsor – Zoom – The Future of Work
Johna Till Johnson, CEO and Founder, Nemertes Research









Gary Sorrentino, Deputy CIO, Zoom
11:30 AM – 12:15 PM CT

IT Leaders Roundtable: Transformers in Action

Join three successful IT leaders who will discuss how their organizations have transformed through the use of technology.

  • What business goals were they trying to achieve with their transformation
  • What challenges did they face–ranging from executive buy-in to securing budget to selecting technologies–and how did they address them?
  • What worked and what didn’t?
  • What were their key lessons learned that will help your own technology transformation?
Moderator: Robin Gareiss, President and Founder, Nemertes Research
Panelists: Dennis Becton, Senior Architect Manager, The Vanguard Group
Michelle Krom, Director Enterprise Architecture, SAP
Wayne Sadin, CDO/CIO/CTO & Independent Director
12:30 PM – 1:00 PM CT

Nemertes Presentation: The Technologies that Deliver Success

In this new work-from-home world IT leaders must move quickly to deploy and manage technologies that support remote work. This means providing sufficient performance, reliability, and security, as well collaborative tools to enable employee and customer engagement regardless of location. It also means enabling management and analytics that provide insight into performance and utilization. In this session, we’ll share the technologies and deployment approaches that successful organizations are using, and the results that they are seeing from their investments.

John Burke, CIO and Principal Research Analyst; Irwin Lazar, Vice President and Service Director,  Nemertes Research

Wednesday June 24, 2020

10:00 AM – 11:00 AM CT

Step-by-Step Roadmap to Stellar Employee and Customer Engagement

IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs. Employee and customer experience has become particularly relevant following the Covid-19 pandemic. Nemertes will share recent research on how companies plan to change as a result of their experiences during the pandemic.

Robin Gareiss, President and Founder; Irwin Lazar, Vice President and Service Director, Nemertes Research; John Finch, AVP of Contact Center Product Marketing, RingCentral
11:30 AM – 12:30 PM CT

Future-Proofing Your Infrastructure: A Blueprint

62% of all traffic initiates or terminates (or both!) outside the corporate network, changing forever the definition of an “”enterprise WAN””. And 60% of all workloads now execute outside the data center, either on the cloud, in branch offices, or (increasingly) in edge-computing platforms. Enterprise environments are on track to support more IoT devices than humans or traditional IT devices. And new technologies (5G, WiFi6, AI, hyperledgers, and the like) are adding momentum to this already massive paradigm shift. This workshop provides a blueprint for building out a future-proof, secure, adaptive technology infrastructure that supports next-generation applications and systems, and flexes effectively to deal with sudden change (such as the recent shift to working from home). It combines high-level principles and goals with detailed, data-driven touchpoints to give participants the ability to generate their own architectures and roadmaps for customized, next-generation infrastructures.

John Burke, CIO and Principal Research Analyst; Johna Till Johnson, CEO and Founder, Nemertes Research
1:00 PM –  2:00 PM CT

IT Leaders Roundtable: Infrastructure as Transformation Enabler

If we’re learned one thing from COVID-19, it’s that business transformation relies on infrastructure. As many organizations did a 180-degree pivot towards work-from-home (WFH), infrastructure was what made it possible. Technology teams that invested in migrating securely to the cloud, deploying adequate bandwidth, and implementing secure technologies (including VPNs, SD-WAN, and SCAPE) were able to accommodate their businesses’ needs with ease, while others were left scrambling. Join this team of all-star leaders who were ahead of the game in deploying the right infrastructure. Learn what they did right, what they wish they’d done differently, and how they’re planning to evolve their infrastructure past COVID-19 and into the “new normal”.

Moderator: Johna Till Johnson, CEO and Founder, Nemertes Research
Tom Doughty, VP and CISO, Prudential
Curt Havard, Director of Infrastructure Technology, RAND Corporation
Janet Schoephoerster, Executive Director, Global Infrastructure Engineering and Security, The Interpublic Group of Companies
Josh Stabiner, CISO, General Atlantic
Barton Warner, Director, Infrastructure Engineering & Architecture, Capital Group