Navigator360 2019 Agenda

Monday May 20, 2019

1:00 PM- 7:00 PM

Registration

TBD

1:30 PM - 3:30 PM

Pre-Conference Workshop: Next Generation Customer Engagement

Robin Gareiss, President and Co-Founder, Nemertes Research

Digital transformation is leading organizations to investigate how emerging technologies can transform the way they interact with customers, potentially improving retention rates, up-sell, and customer satisfaction. In this workshop we'll provide the fundamentals of how digital transformation will impact customer engagement, and equip you with technologies and organizational strategies for success. Technologies to be discussed include: emerging contact center channels, advanced enterprise search, artificial intelligence (natural language processing, business process automation, virtual personal assistants, etc.), associated management tools and metrics. We also will discuss real-world use cases of customer experience success stories.

Executive Boardroom 2

1:30 PM - 3:30 PM

Pre-Conference Workshop: Cloud Infrastructure for Next-Generation Applications

Johna Till Johnson, CEO and Co-Founder

John Burke, Principle Analyst and CIO

Enterprise technologists need to rethink their infrastructure strategies in light of the move to cloud-based applications. That means considering new technologies like SDN, Whitebox network and compute devices, SD-WAN, NFV, cloud exchanges, and more. It also means re-thinking how they secure and manage cloud-based resources and applications, including deploying CASB, cloud-based DLP, and other cloud-centric security. And it means building out a long-term business case that takes into consideration the costs--and cost benefits--of the shift to cloud.

In this interactive workshop we will walk participants through critical design decisions for deploying virtualization technology in the WAN, using our SD-WAN cost model (freshly updated with current rates for MPLS and Internet services from our WAN economics research). We'll guide them through the decision-making process for migrating workloads to cloud (including "hidden costs" like network and storage). We'll show how to make the case for whitebox technologies in the data center. And for participants that have provided us with their information ahead of time, we'll prepare customized maturity models.

Executive Boardroom 3

6:00 PM - 7:00 PM

VIP Speaker Reception

Speakers Only

North Terrace

7:00 PM - 9:00 PM

Welcome Reception

North Terrace

Tuesday May 21, 2019

7:00 AM - 8:30 AM

Breakfast and Networking

Grand Ballroom Foyer

8:30 AM - 8:45 AM

Welcome and Opening Remarks

Irwin Lazar, Vice President and Service Director, Nemertes Research

Grand Ballroom

8:45 AM - 9:30 AM

Keynote: Emerging Technologies to Watch

Johna Till Johnson, CEO and Co-Founder, Nemertes Research

What technologies should companies be assessing for 2020 and beyond? What are the advances in AI, blockchain, quantum computing and cryptography that will fundamentally transform how companies do business over the next five years?

And how do we get there from here? Today, companies are investing in digital customer experience, AI and machine learning, and next-generation security and infrastructure. How will these existing technologies integrate with emerging ones, and on what timeframe? This session provides a glimpse into the future, and a roadmap to getting there, from Nemertes' resident futurist, CEO and founder Johna Till Johnson.

Grand Ballroom

9:30 AM - 10:00 AM

Platinum Sponsor Keynote: TBD

Grand Ballroom

10:00 AM - 10:15 AM

Break

Grand Ballroom Foyer

10:15 AM - 10:45 AM

Accelerating Customer Engagement via Digital Transformation

Robin Gareiss, President and Co-Founder, Nemertes Research

Nearly 85% of companies have or are planning for a digital customer experience strategy, in which they leverage key technologies and processes for customer-facing initiatives.What are these initiatives, and how do companies measure success? We have the real-world guidance on which digital strategies to adopt for a variety of measurable business improvements. We'll share the actual metrics, along with operational strategies and the emerging technologies that are most successful.

Grand Ballroom

10:45 AM - 11:15 AM

Platinum Sponsor Keynote: TBD

Grand Ballroom

11:15 AM - 12:00 PM

Panel Discussion: Digital Transformation Success in the Real World

Moderated by Robin Gareiss, President and Co-Founder, Nemertes Research

IT leaders across a broad spectrum of organizations will discuss their digital transformation strategies including drivers, organizational strategies, technology investments, and how they ultimately measure success.

Grand Ballroom

12:00 PM - 1:30 PM

Lunch and Networking

Gatsby

Afternoon Sessions

Breakout Track One

Collaboration in 2025

Fitzgerald Ballrooom

1:30 PM - 2:00 PM

Emerging Collaboration Technologies in the Digital Workplace

Irwin Lazar, Vice President and Service Director, Nemertes Research

Technologies like AI, machine learning, virtual reality, digital whiteboards, and voice assistants offer the opportunity to improve access to information and increase collaboration tool ease of use. During this session we'll discuss the state of the market for these technologies and more, and provide attendees with insight into what's real, what's not, and how to develop business cases to evaluate potential deployment

Fitzgerald Ballroom

2:00 PM - 3:00 PM

IT Leaders Roundtable: The Future of Collaboration

Moderated by Irwin Lazar, Vice President and Service Director

In this session hear from enterprise IT leaders as they share their stories of how they are analyzing and deploying emerging collaboration technologies. You'll learn their motivations, how they developed or are developing business cases, the problems they aim to solve, and how they are, or will, measure success

Fitzgerald Ballroom

Breakout Track Two

Next-Generation Infrastructure Strategies

Buena Vista

1:30 PM - 2:00 PM

Accelerating Your Infrastructure to Power the Digital Enterprise

John Burke, Principal Analyst and CIO, Nemertes Research

What are the key infrastructure technologies required to power the digital enterprise? Which ones should technologists deploy first, second, and third? In this session we'll key technologies such as SDN, converged and hyperconverged infrastructure, edge computing, containers, SD-WAN, and automation. We'll share the current state of deployment, and highlight best practices for implementing and operating them. And finally we'll detail how they're delivering on business cases to deliver the business agility IT leaders need.

Buena Vista

2:00 PM - 3:00 PM

IT Leaders Roundtable: Infrastructure for Digital Transformation

Moderated by John Burke, Principal Analyst and CIO, Nemertes Research

In this session hear from enterprise IT leaders as they share their stories of how they are deciding when and how to deploy emerging cloud, DC, and network technologies, and what happened when they did. You'll learn their goals, how they developed or are developing business cases, the problems they have had to solve or been unable to solve so far, and how they are, or will, measure success.

Buena Vista

3:00 PM - 3:30 PM

Break

Afternoon General Sessions

3:00 PM - 3:30 PM

Day 1 Recap

What did we learn? Where do we go from here? Join Nemertes' analysts and your fellow attendees to recap key discussion points and takeaways from the day's sessions

Grand Ballroom

3:30 PM - 5:00 PM

Nemertes 1:1 Meetings/Networking

Schedule a 30-minute session with a Nemertes Analyst to discuss enterprise technology issues in your organization.

Executive Boardroom 2

7:00 PM - 7:30 PM

Cocktails

Grand Ballroom

7:30 PM - 9:00 PM

Dinner

Grand Ballroom

Wednesday, May 22, 2019

7:00 AM - 8:30 AM

Breakfast and Networking

Grand Ballroom Foyer

7:00 AM - 8:30 AM

Nemertes 1:1s

Schedule a 1:1 meeting with a Nemertes analyst

Executive Boardroom 2

8:30 AM - 8:45 AM

Welcome and Day 2 Preview

Grand Ballroom

8:45  AM - 9:15 AM

Cybersecurity in the Era of Cloud, Hyperconnection, and IoT

Johna Till Johnson, CEO and Co-Founder, Nemertes Research

John Burke, Principal Analyst and CIO, Nemertes Research

Your infrastructure in 2025 will be more distributed and more complicated than ever, seamlessly mingling on-premises and cloud resources and supporting everything from blockchain to IoT. How do you develop and deliver an effective cybersecurity strategy that protects on-prem, cloud-based, endpoint, and edge computing resources while remaining nimble enough to enable agile business practices? What is the role of next-generation analytics and automation? This session presents cybersecurity best practices, and shares techniques gleaned from industry-leading security practitioners.

Grand Ballroom

9:15 AM - 10:15 AM

Roundtable: Cybersecurity in 2025

Moderator: Johna Till Johnson, President and Co-Founder, Nemertes Research

Hear from IT leaders on how they're developing cybersecurity architectures that can provide cutting-edge protection for the next five years. What technologies are they deploying, and when? Which ones didn't make the cut, and why? And what are the top three practices that every organization should follow to enable world-class cybersecurity through 2025?

Grand Ballroom

10:15 AM - 10:30 AM

Break

10:30 AM - 11:00 AM

The Future of Collaboration is Teams: How to Get From Here to There

Irwin Lazar, Vice President and Service Director, Nemertes Research

Team collaboration apps are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data. But how to do organizations successfully adopt team collaboration? How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements? And how do they drive user awareness and adoption? In this session we'll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow within their own organizations.

Grand Ballroom

11:00 AM - 12:00 PM

Roundtable: Cautious Anticipation in the Age of AI and Automation

Moderator: Robin Gareiss, President and Co-Founder, Nemertes Research

Hear from IT leaders and they discuss how they are approaching potential adoption of emerging automation and AI technologies--for internal use in team collaboration and externally for improved digital customer experience. How do they plan to handle workplace disruptions, transformation of their workforce, and the security, privacy, and governance issues related to the rapid potential of automation and AI to replace knowledge worker tasks? And how do they ensure the technologies bolster, rather than degrade, customer experience?

Grand Ballroom

12:00 PM - 12:15 PM

Key Takeaways

Because we value peer networking at this conference, we’ll wrap-up with your thoughts, key takeaways, outstanding questions, and overall comments you want to share with the Navigator participants.

Grand Ballroom

12:15 PM

Brown Bag Lunch

Grand Ballroom Foyer