Navigator360 Agenda

Monday May 20, 2019

1:00 PM- 7:00 PM

Registration

Ballroom Foyer

1:30 PM – 3:30 PM

Pre-Conference Workshop: Next Generation Customer Engagement

Robin Gareiss, President and Co-Founder, Nemertes Research

Digital transformation is leading organizations to investigate how emerging technologies can transform the way they interact with customers, potentially improving retention rates, up-sell, and customer satisfaction. In this workshop we’ll provide the fundamentals of how digital transformation will impact customer engagement, and equip you with technologies and organizational strategies for success. Technologies to be discussed include: emerging contact center channels, advanced enterprise search, artificial intelligence (natural language processing, business process automation, virtual personal assistants, etc.), associated management tools and metrics. We also will discuss real-world use cases of customer experience success stories.

Carlton Beard Boardroom

1:30 PM – 3:30 PM

Pre-Conference Workshop: Cloud Infrastructure for Next-Generation Applications

Johna Till Johnson, CEO and Co-Founder, Nemertes Research
John Burke, Principle Analyst and CIO, Nemertes Research

Enterprise technologists need to rethink their infrastructure strategies in light of the move to cloud-based applications. That means considering new technologies like SDN, Whitebox network and compute devices, SD-WAN, NFV, cloud exchanges, and more. It also means re-thinking how they secure and manage cloud-based resources and applications, including deploying CASB, cloud-based DLP, and other cloud-centric security. And it means building out a long-term business case that takes into consideration the costs–and cost benefits–of the shift to cloud.

In this interactive workshop we will walk participants through critical design decisions for deploying virtualization technology in the WAN, using our SD-WAN cost model (freshly updated with current rates for MPLS and Internet services from our WAN economics research). We’ll guide them through the decision-making process for migrating workloads to cloud (including “hidden costs” like network and storage). We’ll show how to make the case for whitebox technologies in the data center. And for participants that have provided us with their information ahead of time, we’ll prepare customized maturity models.

June Hurley Young Boardroom

6:30 PM – 7:00 PM

VIP Speaker Reception

Speakers Only

South Terrace

7:00 PM – 9:00 PM

Welcome Reception

South Terrace

Tuesday May 21, 2019

7:30 AM – 8:30 AM

Breakfast and Networking

Grand Ballroom Foyer

8:30 AM – 8:45 AM

Welcome and Opening Remarks

Irwin Lazar, VP and Service Director, Nemertes Research
Salomé M. Krell, Director of Innovation, Nemertes Research

Grand Ballroom

8:45 AM – 9:30 AM

Keynote: Emerging Technologies to Watch

Johna Till Johnson, CEO and Co-Founder, Nemertes Research

What technologies should companies be assessing for 2020 and beyond? What are the advances in AI, blockchain, quantum computing and cryptography that will fundamentally transform how companies do business over the next five years?

And how do we get there from here? Today, companies are investing in digital customer experience, AI and machine learning, and next-generation security and infrastructure. How will these existing technologies integrate with emerging ones, and on what timeframe? This session provides a glimpse into the future, and a roadmap to getting there, from Nemertes’ resident futurist, CEO and founder Johna Till Johnson.

Grand Ballroom

9:30 AM – 10:00 AM

Platinum Sponsor Keynote: Taming Network Chaos with Oracle’s S.A.F.E. Architecture

Brian Kracik, Sr. Director Product Marketing, Enterprise Communications and Cloud Services

In today’s digital economy, enterprises face operational complexities, heightened customer expectations and chaos in the form of security breaches, network reliability and communications overload. IT decision-makers also realize that distributed IT, distributed workforces and the shift to multi-cloud all promise to disrupt. Yet, while businesses objectives rely on enterprise networks, many struggle with digital-network readiness. This requires networks to perform with greater agility, reliability, security and performance. Oracle Communications will discuss why it is time for enterprises to rethink their network and how Oracle’s S.A.F.E. Architecture eliminates network chaos and transforms it to a true competitive advantage.

Grand Ballroom

10:00 AM – 10:15 AM

Break

Grand Ballroom Foyer

10:15 AM – 10:45 AM

Accelerating Customer Engagement via Digital Transformation

Robin Gareiss, President and Co-Founder, Nemertes Research

Nearly 85% of companies have or are planning for a digital customer experience strategy, in which they leverage key technologies and processes for customer-facing initiatives.What are these initiatives, and how do companies measure success? We have the real-world guidance on which digital strategies to adopt for a variety of measurable business improvements. We’ll share the actual metrics, along with operational strategies and the emerging technologies that are most successful.

Grand Ballroom

10:45 AM – 11:15 AM

Keynote: Digital Transformation – Lessons Learned

Kevin Steele, CIO, National Restaurant Association

The Digital transformation evolution to the digital economy requires a dedicated strategy, and making “digital” the first priority across the enterprise. Getting an effort started, and executing a successful transformation requires tactical excellence and collaboration. Join us for this session to hear some lessons learned in transforming the National Restaurant Association, a 100 year old organization seeking to create valued member experiences and a more digital workplace.

Grand Ballroom

11:15 AM – 12:00 PM

Panel Discussion: Digital Transformation Success in the Real World

Harold Schomaker, Information Technology Director/CIO, City of Largo;
Jamie Sewell, Director of Technology Engagement, Alliance Laundry Systems;
Catherine Sullivan, Director, Network & Communications Engineering, Liberty Mutual

Moderated by Robin Gareiss, President and Co-Founder, Nemertes Research

IT leaders across a broad spectrum of organizations will discuss their digital transformation strategies including drivers, organizational strategies, technology investments, and how they ultimately measure success.

Grand Ballroom

12:00 PM – 1:30 PM

Lunch and Networking

King Charles

Afternoon Sessions

Breakout Track One

Collaboration in 2025

Buena Vista

1:30 PM – 2:00 PM

Emerging Collaboration Technologies in the Digital Workplace

Irwin Lazar, VP and Service Director, Nemertes Research

Technologies like AI, machine learning, virtual reality, digital whiteboards, and voice assistants offer the opportunity to improve access to information and increase collaboration tool ease of use. During this session we’ll discuss the state of the market for these technologies and more, and provide attendees with insight into what’s real, what’s not, and how to develop business cases to evaluate potential deployment

Buena Vista

2:00 PM – 3:00 PM

IT Leaders Roundtable: The Future of Collaboration

Marcello DiClemente, Chief Technologist, Booz Allen Hamilton;
Mirril McMullen, Director, Unified Communications & Collaboration;
Ali Sedehi, Senior Manager, Collaboration, Capital Group;
Andrew Zimpfer, Manager, Virtual Collaboration, Boeing

Moderated by Irwin Lazar, VP and Service Director, Nemertes Research

In this session hear from enterprise IT leaders as they share their stories of how they are analyzing and deploying emerging collaboration technologies. You’ll learn their motivations, how they developed or are developing business cases, the problems they aim to solve, and how they are, or will, measure success

Buena Vista

Breakout Track Two

Next-Generation Infrastructure Strategies

Carlton Beard Boardroom

1:30 PM – 2:00 PM

Accelerating Your Infrastructure to Power the Digital Enterprise

John Burke, Principal Analyst and CIO, Nemertes Research

What are the key infrastructure technologies required to power the digital enterprise? Which ones should technologists deploy first, second, and third? In this session we’ll key technologies such as SDN, converged and hyperconverged infrastructure, edge computing, containers, SD-WAN, and automation. We’ll share the current state of deployment, and highlight best practices for implementing and operating them. And finally we’ll detail how they’re delivering on business cases to deliver the business agility IT leaders need.

Carlton Beard Boardroom

2:00 PM – 3:00 PM

IT Leaders Roundtable: Infrastructure for Digital Transformation

Dave Gidaro, Director, Infrastructure Services, Northrop Grumman;
Guy Pearson, Global Network/Cloud Architect, Interpublic Group of Companies;
Wayne Sadin, Chief Digital Officer, Residential Connected Health

Moderated by John Burke, Principal Analyst and CIO; &
Johna Till Johnson, CEO and Co-Founder, Nemertes Research

In this session hear from enterprise IT leaders as they share their stories of how they are deciding when and how to deploy emerging cloud, DC, and network technologies, and what happened when they did. You’ll learn their goals, how they developed or are developing business cases, the problems they have had to solve or been unable to solve so far, and how they are, or will, measure success.

Carlton Beard Boardroom

Afternoon General Sessions

3:00 PM – 3:30 PM

Day 1 Recap

Irwin Lazar, Vice President & Service Director, Nemertes Research 

What did we learn? Where do we go from here? Join Nemertes’ analysts and your fellow attendees to recap key discussion points and takeaways from the day’s sessions

Grand Ballroom

3:30 PM – 5:00 PM

Nemertes 1:1 Meetings/Networking

Schedule a 30-minute session with a Nemertes Analyst to discuss enterprise technology issues in your organization.

Gatsby

5:30 PM – 7:00 PM

Executive Women in IT – Collaborate, Transform, Accelerate

Join Nemertes and C-Sweet for networking and a thought-provoking panel discussion highlighting perspectives executive women bring to transform business and career.

Robin Gareiss, President, Nemertes Research;
Dianne Gubin, President, Amplify Professional Services Inc.Moderator & Director of C-Sweet;
Beth Hilbing, Senior Program Manager and Principal IT Business Partner, Boeing;
Johna Till Johnson, CEO, Nemertes Research

South Terrace

7:00 PM – 7:30 PM

Cocktails

Grand Ballroom

7:30 PM – 9:00 PM

Dinner

Pushing Your Limits for Personal and Professional Growth

Cpl. Kevin Fisch, United States Marine Corps

Kevin Fisch knows about physical strength, starting with his days in college as a NCAA Division 1 decathlete, to becoming the most physically fit U.S. Marine in HITT (High Intensity Tactical Training) competitions, to competing on American Ninja Warrior. Through those experiences, he has learned a lot about mental strength, determination, and resilience. Cpl. Fisch will share incredible stories of how he pushed himself beyond what he thought were his limits—and how his lessons learned apply to any professional or personal situation.

Grand Ballroom

Wednesday, May 22, 2019

7:00 AM – 8:30 AM

Breakfast and Networking

Grand Ballroom Foyer

7:00 AM – 8:30 AM

Nemertes 1:1s

Schedule a 1:1 meeting with a Nemertes analyst

Carlton Beard Boardroom

8:30 AM – 8:45 AM

Welcome and Day 2 Preview

Irwin Lazar, VP and Service Director, Nemertes Research
Salomé M. Krell, Director of Innovation, Nemertes Research

Grand Ballroom

8:45  AM – 9:15 AM

Cybersecurity in the Era of Cloud, Hyperconnection, and IoT

Johna Till Johnson, CEO and Co-Founder, Nemertes Research

Your infrastructure in 2025 will be more distributed and more complicated than ever, seamlessly mingling on-premises and cloud resources and supporting everything from blockchain to IoT. How do you develop and deliver an effective cybersecurity strategy that protects on-prem, cloud-based, endpoint, and edge computing resources while remaining nimble enough to enable agile business practices? What is the role of next-generation analytics and automation? This session presents cybersecurity best practices, and shares techniques gleaned from industry-leading security practitioners.

Grand Ballroom

9:15 AM – 10:15 AM

Fireside Chat: Cybersecurity in 2025

Josh Stabiner, VP & CISO, General Atlantic
Johna Till Johnson, CEO and Co-Founder, Nemertes Research

Nemertes CEO and Cybersecurity  lead, Johna Till Johnson, Interviews General Atlantic’s VP & CISO, Josh Stabiner, on the evolution of cybersecurity. They’ll cover the changing threat landscapes, emerging technologies that can provide cutting-edge protection, and technologies that don’t make the cut (and why). They’ll discuss how AI changes (but doesn’t replace) threat intelligence. Finally, they’ll wrap up with a summary of the top three practices that every organization should follow to futureproof their cybersecurity.

Grand Ballroom

10:15 AM – 10:30 AM

Break

10:30 AM – 11:00 AM

The Future of Collaboration is Teams: How to Get From Here to There

Irwin Lazar, VP and Service Director, Nemertes Research

Team collaboration apps are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data. But how to do organizations successfully adopt team collaboration? How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements? And how do they drive user awareness and adoption? In this session we’ll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow within their own organizations.

Grand Ballroom

11:00 AM – 11:45 AM

Cautious Anticipation in the Age of AI and Analytics

Robin Gareiss, President and Co-Founder, Nemertes Research

Artificial Intelligence and analytics are the top two technologies companies expect will transform customer experience moving forward. That transformation affects end customers, who will increasingly use chatbots and other forms of AI to interact with companies. It also affects employees, who may be replaced by AI or receive timely advice from AI engines. How can you make sure AI bolsters, rather than degrades, customer and employee experience. And what are some real-world examples of how companies are using these technologies today and planning to use them in the future?

Grand Ballroom

11:45 AM – 12:00 PM

Key Takeaways

Because we value peer networking at this conference, we’ll wrap-up with your thoughts, key takeaways, outstanding questions, and overall comments you want to share with the Navigator participants.

Grand Ballroom

12:00 PM

Brown Bag Lunch

Grand Ballroom Foyer