Optimizing Native Voice for Microsoft Teams Direct Routing

Optimizing Native Voice for Microsoft Teams Direct Routing

Direct Routing for Microsoft Teams Phone System enables organizations to use their own session border controller (SBC) and SIP trunks to connect Teams to the PSTN. This approach has several advantages including:

  • Cost savings compared to Microsoft’s Calling Plan
  • Flexibility to support call routing to other cloud-based or on-premises platforms (e.g. for contact center)
  • Maintaining ownership of phone numbers
  • Easier migration by eliminating the need to port phone numbers to Microsoft

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