How Do Companies Interact With Their Customers?

Category
Digital Customer Experience
ABOUT THIS INFOGRAPHIC

Successful companies have highest success metrics for revenue increase and cost decrease, as well as customer ratings improvement, after implementing AI.

56.7% of companies interact digitally, using an average of 5 interactions channels, with the most successful companies using 6.7 interactive channels.

Facebook Messenger is the top mobile business app with 64.5% of successful companies using it today.