August 30, 2017
Those responsible for managing enterprise phone systems face myriad operational challenges. Arguably, none is as important as ensuring that a 911 call is routed to the proper public safety answering point (PSAP), and that the phone system transmits the correct location of the caller. Failure to achieve these capabilities could lead to loss of life, legal liability, and a loss of business reputation.
Unfortunately, 911 call errors are still far too common. If a centralized voice system is installed and no E911 call routing solution is in place, the call may not be delivered to the right PSAP. Even when calls are routed to the proper PSAP, the provided location information is generally only as good as the accuracy of the location manually ascribed to the phone number.
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