The collaboration needs of small businesses have many similarities, but often several differences when compared to those of larger organizations. Like larger organizations, small businesses require the flexibility to support distributed and mobile workers, to rapidly respond to customer opportunities and needs, and to leverage emerging technology to improve revenue and customer engagement opportunities. Unlike larger organizations, they are typically constrained by available IT resources. To succeed, small businesses must employ a broad set of collaborative technologies enabling internal and customer communications, regardless of device and location. They must adopt tools to provide a broad range of collaborative capabilities like calling, meetings, team messaging, and contact center. Therefore, IT leaders within small businesses should:
- Evaluate cloud-based services as a primary means of quickly obtaining a broad set of collaboration features and capabilities, as well as access to emerging features that provide opportunities to digitally transform internal processes and external customer interactions.
- Consider a single partner offering a fully integrated suite of applications versus buying piecemeal services.
- Work with partners who can provide integrations that meet your specific business need.
- Conduct due diligence on alternative solutions to identify those with low implementation and operating costs, broad endpoint support, customization, integration, and breadth of support that your business requires.
Table of Contents
- Executive Summary
- Collaboration in Small Business
- Emerging Technologies for Customer and Employee Engagement
- Collaboration and Communications for Digital Transformation Success