Author: Irwin Lazar, Vice President and Service Director
Emerging regulations, the need to avoid risk that can harm employees, operations, and/or reputation, and a growing mobile workforce require a proactive strategy for 911 call routing and location information management. The recently enacted Kari’s Law, and Section 506 of RAY BAUM’s Act, mean organizations must enable security team notifications of calls to 911, and provide public safety operators with detailed location information from the source of the call.
At the same time, a growing number of companies are adopting Microsoft Teams to leverage its ability to integrate contextual collaboration with calling and meeting capabilities. Nearly 90% of those adopting Teams are doing so by using their own SIP trunking services, connecting to the PSTN via Microsoft Direct Routing. To ensure emergency calls are properly routed with correct caller location, organizations must use a solution that integrates Teams, E911 location and call routing management, and SIP trunking into a unified solution that avoids potential areas of conflict and ensures regulatory compliance.
Alternatives to meet E911 business and regulatory requirements include using capabilities available from SIP trunking providers, dedicated E911 services providers, or those that offer a combined approach.
To implement a successful strategy, including selecting the ideal Direct Routing provider, IT leaders should:
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