Authors: Robin Gareiss, President & Founder; and Irwin Lazar, VP & Service Director
Many IT leaders increasingly recognize that on-premises platforms, with long upgrade cycles and substantial administration requirements, no longer align with their desire to leverage emerging technology for business benefit as part of their digital transformation strategies. Increasingly, they want to move their communications platforms to the cloud to leverage flexibility, rapid feature rollout, scalability, reliability, integrations, and security that cloud communications offers.
But not all cloud services are created equally. Some simply recreate on-premises environments, while modern cloud services let businesses align communications services with business processes, stay on top of new capabilities, and support the needs of an increasingly virtual and mobile workforce.
Those evaluating cloud communications offerings should:
Consider integration capabilities, including natively offered connections into popular business software, as well as the ability to leverage APIs to extend communications features into other applications.
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