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Collaboration Apps Drive Efficiency: Workers gain 7.8 hours of weekly productivity using tools

Author: Robin Gareiss, President & Founder

As humans, we always want to improve, whether it’s driving the next big innovation or simply figuring out how to do something better and faster. The vast improvement in collaboration tools that we have seen in the past decade underscores this drive for improvement.

Nemertes recently conducted research on how organizations are using communications and collaboration tools. We have been able to document a significant improvement in productivity (nearly 20%, on average) when employees embrace collaboration tools vs. when they do not.

Typically, time saved (and often by extension, cost reduction) is the most common measurement used when evaluating productivity. But increased productivity also can extend to how organizations engage customers—ultimately resulting in better customer satisfaction scores or even more revenue.

All of the collaboration providers covered in this study show some improvement in productivity among those who use their tools. For smaller rollouts, ALE, NEC, Sprint, Comcast, and Google (in that order) correlate with the highest productivity increases; for larger rollouts, AT&T, Google, Microsoft, Avaya and Cisco (in that order) correlate with the highest increases.

This report covers the following:

  • Collaboration tools that are affecting productivity
  • Metrics on how much they impact productivity
  • Use cases on how use of the tools translate to productivity
  • Which vendors correlate most to improved productivity

Table of Contents
  • Executive Summary
  • Productivity Increases by the Numbers
    • Collaboration Tools
      • Emerging Technologies That Correlate Highest With Productivity
  • Productivity Metrics
    • Cost Reduction: Reduction in Time to Complete Tasks
    • Revenue Increase: Faster Response Time to Customer Inquiries
  • Productivity Correlations
    • By Provider
  • Conclusion

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