Authors: Robin Gareiss, President and Founder; Irwin Lazar, Vice President and Service Director
The Nemertes Customer Engagement Transformation 2020-21 Research Study
Successful customer interactions are vital to maintaining or gaining competitive advantage. Achieving that success requires transformative changes, particularly considering the speed of innovation for customer-facing technologies. This research examines the technologies, organizational changes, and budgets that are transforming customer engagement.
You are currently viewing a preview of this content. Nemertes Clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.CLIENT LOGIN BECOME A CLIENT