Author: Irwin Lazar, VP & Service Director
When your employees call 911, will first responders know where to find them? An increasingly distributed workforce, making calls from mobile apps, softphones, and even web browsers, across wired and wireless networks, is quickly rendering obsolete the tracking of caller location by mapping a phone number to a fixed location. To protect employees, and to meet growing federal and state regulatory requirements, IT leaders must ensure that they implement solutions to properly route all 911 calls, regardless of the source, and provide accurate caller location information to Public Safety Answering Points (PSAPs) and security desks alike.
To accurately track 911 caller location information, IT leaders must:
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