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E911 Location Management: No Time To Wait

Author: Irwin Lazar, VP & Service Director

When your employees call 911, will first responders know where to find them? An increasingly distributed workforce, making calls from mobile apps, softphones, and even web browsers, across wired and wireless networks, is quickly rendering obsolete the tracking of caller location by mapping a phone number to a fixed location. To protect employees, and to meet growing federal and state regulatory requirements, IT leaders must ensure that they implement solutions to properly route all 911 calls, regardless of the source, and provide accurate caller location information to Public Safety Answering Points (PSAPs) and security desks alike.

To accurately track 911 caller location information, IT leaders must:

  • Ensure that they are fully aware of local, state, and federal regulations for emergency call routing and management in the areas where they operate now and plan to in the future.
  • Evaluate products and services that allow them to maintain accurate user location information regardless of the user’s location, or type of phone in use, and that ensures that 911 calls are routed to the PSAPs.
  • Consider solutions provide security desk personnel with notifications of 911 calls and caller location, protect against 911 misdials, and that provides capabilities to record and analyze 911 calls to discover potential areas for response improvement.

Table of Contents
  • Executive Summary
  • Why E911 Requires a Proactive Strategy
  • Why Current E911 Strategies are Obsolete
  • Building a Successful E911 Strategy
    • Successfully Managing Location Information
    • Successfully Routing 911 Calls to the Right PSAP
    • Additional Requirements for Success
  • Conclusions


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